Unlimited Calls vs 30-300 Calls + $0.75-$1.50 Overages
TL;DR Upfirst charges $24.95-$159.95/mo for just 30-300 calls with $0.75-$1.50/call overage fees. Dialbox offers unlimited calls from $59/mo CAD with no per-call fees and PIPEDA compliance.
Upfirst offers AI phone answering from $24.95/mo for 30 calls to $159.95/mo for 300 calls, with overage fees of $0.75-$1.50 per additional call. Dialbox provides truly unlimited calls with flat pricing, PIPEDA compliance, and bilingual support for Canadian businesses.
Why businesses look for Upfirst alternatives
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Low call limits. $24.95/mo only gets 30 calls. That's under 2 calls per business day.
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Overage fees add up. $0.75-$1.50 per call beyond your plan limit.
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No SMS reception capability reported by users.
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Some callers uncomfortable with AI noted in reviews.
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No PIPEDA compliance for Canadian businesses.
What is Upfirst?
Upfirst is a US-based AI receptionist with three tiers: Starter ($24.95/mo, 30 calls, $1.50/overage), Premium ($59.95/mo, 90 calls, $1.00/overage), and Pro ($159.95/mo, 300 calls, $0.75/overage). Features include 24/7 answering, call summaries, and Zapier integration. However, call limits are low and overage fees apply.
What is Dialbox?
Dialbox is a Canadian AI phone answering service built specifically for Canadian businesses. Unlike services with per-call or per-minute pricing, Dialbox offers unlimited calls with flat monthly rates. Our AI provides consistent quality 24/7, bilingual support in English and French, and full PIPEDA compliance. We integrate seamlessly with your CRM, calendar, and business tools to capture leads, book appointments, and convert more callers into customers.
Ready to replace voicemail with AI? Dialbox answers every call professionally, 24/7.
Dialbox vs Upfirst
See why Canadian businesses are choosing Dialbox.
Dialbox
- Unlimited calls from $59/mo CAD
- No per-call fees ever
- PIPEDA compliant with Canadian data storage
- Bilingual (English and French) included
- Canadian phone numbers available
- No call tracking needed
- CAD pricing
Upfirst
- $24.95/mo for only 30 calls, $1.50/call overage
- $0.75-$1.50 per call overage fees
- No Canadian data storage option
- Multilingual available but no PIPEDA compliance
- US phone numbers
- Must monitor usage to avoid overages
- USD pricing
Dialbox by the numbers
Which should you choose?
Here's a simple framework to help you decide.
Choose Upfirst when...
- You have very low call volume (under 30 calls/month)
- You don't need PIPEDA compliance
- You want the lowest possible starting price
- You only need English
Choose Dialbox when...
RECOMMENDED- You're a Canadian business needing PIPEDA compliance
- You want unlimited calls without tracking usage
- You need bilingual support (English and French)
- You want no per-call overage fees
- You need Canadian data storage
- You prefer predictable flat pricing
Switching from Upfirst
What transfers
- Your existing phone number (via forwarding)
- Business hours and availability settings
- Custom greetings and call scripts
- FAQ responses and common scenarios
Migration support
Self-service setup in under 10 minutes. Our team can help configure complex workflows.
Timeline
Most businesses go live same day.
Frequently Asked Questions
Common questions about switching from Upfirst to Dialbox
How does Dialbox compare to Upfirst?
Dialbox offers unlimited calls for flat pricing while Upfirst charges $24.95-$159.95/mo for 30-300 calls with $0.75-$1.50 per-call overages. Dialbox also includes PIPEDA compliance and bilingual support.
Which is better for busy businesses?
Dialbox is better for any business with more than minimal call volume. Upfirst's 30-call starter plan is under 2 calls per business day.
Is Dialbox compliant?
Yes, Dialbox is PIPEDA compliant with Canadian data storage.
Does Dialbox support French?
Yes, bilingual support in English and French is included on all plans.
Ready to Leave Upfirst Behind?
Join Canadian businesses enjoying unlimited AI calls with predictable pricing and PIPEDA compliance.