Dialbox pricing

Start with Starter if you mainly need every call answered, messages captured, and simple transfers. Choose Scale if you want the AI to text callers, book appointments, sync with your CRM, and route to more external numbers. Choose Growth if you need longer calls, a larger knowledge base, advanced flows, or multi-step workflows.

Yes. Dialbox is designed for natural, two-way conversations. When you sign up, you'll hear a sample of the actual voice we use to handle your calls. You'll be the judge.

Dialbox excels at handling common inquiries and tasks that make up the majority of business calls. For more complex situations, Dialbox can take a detailed message or transfer calls to your team. This hybrid approach gives you the best of both worlds: AI efficiency for routine matters and human expertise when it counts.

Dialbox is highly customizable. You can edit prompts, FAQs, personalize greetings, and train the AI on your business. We serve businesses across dozens of industries, from law firms to home services to healthcare, and our onboarding process ensures Dialbox is tailored to your specific requirements.

Many customers see ROI within the first month. Because fewer calls go unanswered, businesses book more appointments. One plumbing business reported 20% more bookings in their first month. Others save thousands annually compared to hiring after-hours staff. You also get the value of fewer missed sales opportunities and more focused time for your team.

Setup takes under 20 minutes, and the system requires minimal management afterward. Most customers spend under 5 minutes per week reviewing call summaries. Far less time than managing phone calls directly. If you ever get stuck, the built-in AI support chat knows your account setup and gives recommendations based on your actual settings.

Dialbox is designed to complement your existing team. It handles overflow calls, after-hours inquiries, and peak time support. Many businesses use Dialbox alongside their reception team to ensure no call goes unanswered.

Virtual Receptionist plans include truly unlimited inbound caller minutes. No per-minute fees, no overage charges. The only limit is per-call duration: Starter and Scale plans allow 10 minutes per inbound call, Growth allows 20 minutes. Business Phone includes unlimited domestic calling to the USA and Canada. Campaigns are priced separately by plan.

All calls and data are encrypted in transit and at rest. Dialbox is built to support PIPEDA compliance in Canada and CCPA compliance in the United States. Call recordings and transcripts are stored securely, and you control retention settings. We never sell your data.

You can use Virtual Receptionist without add-ons. Add-ons are for more specific setups: Additional External Routing adds more non-Dialbox transfer destinations, Front Desk Kiosk turns a tablet into a visitor check-in station, and Additional Locations let Scale and Growth accounts run multiple branches with separate numbers, hours, services, calendars, and transfer destinations. Front Desk Kiosk is a Receptionist add-on and does not have its own onboarding entry point.

Three different tools for three different jobs. An FAQ entry is prose the agent reads back as text, so the caller has to ask the right question to get branch details. A Flow is a guided script for when a conversation needs to branch. An Additional Location is a real second branch with its own phone number, structured hours, services, calendars, and validated transfers. The agent auto-detects which branch a caller reached and answers as that branch. Use a flow when the conversation needs to branch. Use a location when the business has a branch.

Additional Locations are available on Scale and Growth. Scale is $54 CAD per location per month, or $540/yr CAD on annual billing, and gives you a real second branch with dedicated number, hours, services, booking calendar, and transfer destinations. Growth is $109 CAD per location per month, or $1092/yr CAD on annual billing, and adds per-location conversation flow, agent persona, and knowledge-base scoping so each branch sounds distinctly like itself. Starter plans do not include additional locations. Upgrade to Scale to add a branch.

Absolutely. You can switch between Starter, Scale, and Growth at any time during your 7-day trial and beyond. Your trial period continues as normal when you switch. Just pick the plan that looks right and adjust later if needed.

You'll be moved to the plan you selected during signup. You can change plans or cancel at any time from your dashboard. We'll send you a reminder before your trial ends so there are no surprises.