The Only Canadian Provider
With Unlimited Minutes

Yes. Our AI is trained on thousands of real conversations and delivers natural, two-way interactions. When you sign up, you'll hear a sample of the actual voice we use to handle your calls. You'll be the judge.

Dialbox excels at handling common inquiries and tasks that make up the majority of business calls. For more complex situations, Dialbox can take a detailed message or transfer calls to your team. This hybrid approach gives you the best of both worlds: AI efficiency for routine matters and human expertise when it counts.

Dialbox is highly customizable. You can edit prompts, FAQs, personalize greetings, and train the AI on your business. We serve businesses across dozens of industries, from law firms to home services to healthcare, and our onboarding process ensures Dialbox is tailored to your specific requirements.

Our customers typically see concrete ROI within the first month. Because no calls go unanswered, businesses book more appointments. One plumbing business reported 20% more bookings in their first month. Others save thousands annually compared to hiring after-hours staff. Plus, there's the value of never missing potential sales opportunities and freeing your team to focus on high-value tasks.

Setup takes under 20 minutes, and the system requires minimal management afterward. Most customers spend under 5 minutes per week reviewing call summaries. Far less time than managing phone calls directly. If you ever get stuck, the built-in AI support chat knows your account setup and gives recommendations based on your actual settings.

Dialbox is designed to complement your existing team. It handles overflow calls, after-hours inquiries, and peak time support. Many businesses use Dialbox alongside their reception team to ensure no call goes unanswered.

All plans include truly unlimited inbound caller minutes. No per-minute fees, no overage charges. The only limit is per-call duration: Starter and Scale plans allow 10 minutes per inbound call, Growth allows 20 minutes. Outbound AI calls have separate limits: 5 minutes on Scale and 10 minutes on Growth. Business Phone Line calls have no time limits for inbound or outbound. Most business calls are under 5 minutes, so these limits are rarely hit.

All calls and data are encrypted in transit and at rest. We're fully compliant with PIPEDA in Canada and CCPA in the United States. Call recordings and transcripts are stored securely and you control retention settings. We never sell or share your data with third parties.

Add-ons extend your Virtual Receptionist plan with additional capabilities. Phone Line gives your team business phone lines for outbound calls, SMS, and unlimited live transfers. The 1/3/7 transfer limits on each plan apply only to external numbers. Staff with Phone Line don't count toward this limit. Phone Line also unlocks whisper mode for real-time AI guidance during active calls. Assist gives your team AI-powered voice access to your knowledge base. Outbound Calling runs AI voice and SMS campaigns on your behalf (Scale and Growth plans). Additional External Routing adds more external transfer destinations beyond your plan's 1/3/7 limit. Front Desk Kiosk turns any tablet into a visitor check-in station. Additional Locations let you run multiple branches from one account (Scale and Growth plans). All add-ons are optional and can be added at any time.

Three different tools for three different jobs. An FAQ entry is prose the agent reads back as text, so the caller has to ask the right question to get branch details. A Flow is a guided script for when a conversation needs to branch. An Additional Location is a real second branch with its own phone number, structured hours, services, calendars, and validated transfers. The agent auto-detects which branch a caller reached and answers as that branch. Use a flow when the conversation needs to branch. Use a location when the business has a branch.

Additional Locations are available on Scale and Growth. Scale is $54 CAD per location per month (or $540 CAD annual, two months free) and gives you a real second branch with dedicated number, hours, services, booking calendar, and transfer destinations. Growth is $109 CAD per location per month (or $1,092 CAD annual) and adds per-location conversation flow, agent persona, and knowledge-base scoping so each branch sounds distinctly like itself. Starter plans do not include additional locations. Upgrade to Scale to add a branch.

Absolutely. You can switch between Starter, Scale, and Growth at any time during your 7-day trial and beyond. Your trial period continues as normal when you switch. Just pick the plan that looks right and adjust later if needed.

You'll be moved to the plan you selected during signup. You can change plans or cancel at any time from your dashboard. We'll send you a reminder before your trial ends so there are no surprises.