The Only Canadian Provider
With Unlimited Minutes

Yes, and we've invested heavily in making Dialbox sound natural and human-like. Our AI is trained on thousands of real conversations and uses advanced natural language processing to deliver realistic, nuanced interactions. When you sign up, you'll hear a sample of the actual voice we use to handle your calls. You'll be the judge.

Dialbox excels at handling common inquiries and tasks that make up the majority of business calls. For more complex situations, Dialbox can take a detailed message. On the Growth plan, it can also transfer calls to your team when needed. This hybrid approach gives you the best of both worlds: AI efficiency for routine matters and human expertise when it counts.

Dialbox is designed to be highly customizable to your specific business needs. You can easily edit prompts, FAQs, personalize greetings, and train the AI on your business. We serve businesses across dozens of industries, from law firms to home services to healthcare, and our onboarding process ensures Dialbox is tailored to your specific requirements.

Our customers typically see concrete ROI within the first month. Because no calls go unanswered, businesses book more appointments. One plumbing business reported 20% more bookings in their first month. Others save thousands annually compared to hiring after-hours staff. Plus, there's the value of never missing potential sales opportunities, improved customer satisfaction, and freeing your team to focus on high-value tasks instead of answering routine calls.

Dialbox is designed to reduce your workload, not increase it. Setup takes under 20 minutes, and the system requires minimal management afterward. Our intuitive dashboard gives you clear visibility into call activity without creating extra tasks. Most customers spend under 5 minutes per week reviewing call summaries, far less time than managing phone calls directly.

Our Advanced Flow Builder lets you design exactly how complex calls should go using drag-and-drop nodes for questions, branching logic, and actions. For example, a lead qualification flow can pre-qualify callers, then route new customers to booking while existing customers verify their account before transferring. Perfect for intake forms, service requests, and any call that needs structured data collection. You get tracking on completion rates and where callers drop off.

Dialbox is designed to complement your existing team rather than replace human staff. It's ideal for handling overflow calls, after-hours inquiries, or providing additional support during peak times. While our AI can handle many routine tasks like appointment scheduling and information gathering, human receptionists often provide personalized service that's valuable for certain business contexts. Many businesses use Dialbox alongside their reception team to ensure no call goes unanswered.

Absolutely. You should be focused on growing your business, not counting minutes. All our plans include truly unlimited caller minutes for normal business use. We monitor usage only to prevent abuse, but for any legitimate business, you'll never hit a limit.

Starter and Scale plans have a 10-minute limit per call. Growth allows up to 20 minutes. In practice, most business calls are under 5 minutes, so these limits are rarely hit.

Yes. Dialbox automatically creates contact records from every call, text, and website chat. Every contact includes full conversation history, is deduplicated by phone number and email, and can be exported to CSV. The contact database is included on all plans with no limits on the number of contacts you can store. Dialbox also includes a staff directory where you can manage employees and contractors, assign them to services with custom pricing, and control AI receptionist awareness. Unlimited staff members on all plans.

All calls and data are encrypted in transit and at rest. We're fully compliant with PIPEDA in Canada and CCPA in the United States. Call recordings and transcripts are stored securely and you control retention settings. We never sell or share your data with third parties.

Add-ons extend your Virtual Receptionist plan with additional capabilities. Phone Line gives your team members their own business phone lines for outbound calls and SMS. Assist gives your team AI-powered chat and voice access to your knowledge base and business data. Voice Station is a communal AI touchscreen for shared spaces, powered by Assist's AI engine but purchased separately. Front Desk Kiosk turns any tablet into a visitor-facing check-in station. Additional Location lets you add locations to any plan with their own phone number, knowledge base, and AI configuration. All add-ons are optional and can be added at any time.

Phone Line, Assist, and Voice Station are independent products. You can use any one on its own. When a team member has any two of these, cross-product features unlock automatically. Assist or Voice Station can make outbound calls and send SMS to customers on your behalf, and whisper mode gives you real-time AI guidance during active customer calls.

Every Dialbox account includes three roles: Owner, Manager, and Staff. Owners have full account access. Managers can configure AI settings, manage staff, and view all activity. Staff members see only what's relevant to their role. Invite team members from your dashboard. They set up their own profile and get access to the mobile app. No per-seat charge for profile-only staff. Paid add-ons like Phone Line and Assist are assigned per person from their staff profile.

You'll be moved to the plan you selected during signup. You can change plans or cancel at any time from your dashboard. We'll send you a reminder before your trial ends so there are no surprises.

Not at this time. Dialbox currently serves businesses in Canada and the United States only. We provide local phone numbers and pricing in local currency for both countries.

We offer email and chat support for all plans. Scale and Growth plans include priority support options. Our team is also available to help you set up Dialbox and answer any questions you may have as you get started. Just reach out from within your dashboard.