Field Service Teams
Technicians call customers from one business number. Office sees the full history. Missed calls can route to voicemail or Dialbox AI answering.
One number for the whole team
Business Phone
A business phone system your team can start with guided setup.
Call, text, route, and manage customer conversations from one business number. Owners get phone-system access in every current plan. Add Phone + Assist staff licenses for employees who need their own calling, texting, dialer access, and Assist.
Business Phone is now the phone layer inside Core, Pro, Max, and Managed.
Available onmacOSWindowsWeb
Ready
Enter phone number
Calling asAcme Plumbing (905) 555-7890
Still using basic VoIP?
Your VoIP system is half a solution
Standard VoIP gives you a dialer. Great for outbound. But when your team misses a call? Voicemail. So you end up paying for phone software AND a separate answering service. Two platforms. Two bills. No connection between them.
Your dialer can't help with missed calls
Voicemail means lost leads (80% of callers hang up)
Separate answering service = separate bill, separate login
No unified view of outbound AND inbound activity
Human and AI handoff
Take the call yourself. Send it back to AI when the routine work remains.
When a staff member handles a call and the caller still needs booking, answers, message-taking, or a workflow, Dialbox can return the caller to the AI receptionist with the handoff context intact.
Return to AI
Call Flip between devices
Multi-device routing
Staff device preferences
PBX extension support
What You Get
A phone system built for small teams
Included in Dialbox. AI answering when you want it.
Voicemail that fits how you work
Use standard voicemail for simple missed calls, or route calls to Dialbox AI answering when you want callers helped, booked, routed, or summarized from the same customer history.
See voicemail pricingBusiness Calling
Call customers in the USA and Canada from your Dialbox business number.
Team Extensions
Dedicated extension number and SIP credentials per member.
Web Dialer
Click any number to call instantly.
Business SMS & MMS
Text and send media from your main number.
Built for quick setup
No public per-minute billing. No complex setup. No IT department required. Works in your browser, desktop app, or SIP desk phone.
Shared Contacts
One list for your whole team.
Hold and Transfer
Put calls on hold, then transfer to the right teammate.
IVR Phone Menus
Route callers by keypad. Sales, support, voicemail, or a team extension.
SIP Desk Phones
Connect compatible desk phones for inbound and outbound calling.
Simple Pricing
Start with Dialbox. Phone is included.
Additional Phone + Assist license
$35CAD/mo each
Calling, texting, and Assist access for licensed staff
- Browser and desktop calling
- SMS & MMS from your business number
- IVR phone menus and standard voicemail
- Phone + Assist staff licenses for employees who need their own access
Same productCore, Pro, Max, and Managed include the phone system plus AI answering depth
Choose Core, Pro, Max, or Managed. Every current plan includes the main phone layer for owners, with staff licenses available when employees need their own access.
Connected to AI answering
Phone, AI answering, and customer history work together.
Every current Dialbox plan includes the phone layer plus AI answering. Calls, texts, voicemails, bookings, staff activity, and customer history stay connected instead of living in separate phone and answering-service tools.
Explore AI answeringCompare
Why teams switch to Dialbox
Feature
Dialbox
Standard VoIP
Traditional PBX
Business calling (USA + Canada)
Per-minute fees
Per-minute fees
Team extensions + transfers
IT required
Business SMS & MMS
Varies
AI answering pathCollects better missed-call messages
Optional
Basic voicemail
Basic voicemail
No hardware required
One platform, one bill
+ answering svc
+ answering svc
Who It's For
Built for small teams who need to stay connected
Sales Teams
Call prospects and customers from your business number. Track who called who, transfer hot leads instantly, and let Dialbox AI cover missed or after-hours calls.
Shared outbound calling
Professional Services
One number for the firm. Route calls to the right person. Use IVR, voicemail, and AI answering after hours.
24/7 client availability
Growing Startups
Start with owner phone access, add staff licenses as you hire, and keep AI answering, texting, contacts, and call history in the same workspace.
Grow without phone sprawl
Your Business Number
Get a local number in your area code
When we set up your account, we'll provision a business number in your area code. Your team can start making calls in minutes. Customers see a local number when you call.
Either way, you get:
- A number in your local area code
- Business calling to USA + Canada
- Standard voicemail and AI answering routing
- SMS & MMS from your business number
FAQ
Common questions about the Business Phone
How fast can my team get started?
Owners and account holders get phone-system access inside every current Dialbox plan. Add Phone + Assist staff licenses for employees who need their own calling, texting, extension identity, app/web dialer access, supported SIP registration, and Assist access.
What if my team works remotely?
Business Phone is built for remote and mobile teams. Invite team members, assign extensions, and let everyone call or text from the same business number using the web app, desktop app, or SIP desk phones.
What happens when nobody answers?
Calls can go to standard voicemail, an IVR menu, your team, or Dialbox AI answering depending on your plan and routing setup.
Is there a desktop app?
Yes. Dialbox has desktop apps for macOS and Windows. We will share the right download links during setup. You can also use the web app from any browser on any device.
How does billing work for extensions?
Additional Phone + Assist staff licenses are $35 CAD/mo. Add them for staff who need their own business calling, texting, dialer access, supported SIP registration, and Assist access.
What if I need to cancel?
Cancel anytime from your dashboard. No cancellation fees, no phone calls required. Your number stays active until the end of your billing period.
How does Business Phone fit with AI answering?
Business Phone is the phone, texting, numbers, and team-calling layer inside Dialbox. Core, Pro, Max, and Managed all include AI answering, booking, Assist, and shared customer history around that same phone system.
Can I change my phone number?
Yes. Add a local, direct, or location number for $10 CAD/mo, add a toll-free number for $30 CAD/mo, or change an assigned number for $25 CAD one-time. Porting is still free where supported.
Does Dialbox work with my existing PBX?
Yes. You can use SIP desk phones with Business Phone. Virtual Receptionist can also transfer to external phone systems like Zoom Phone or RingCentral by dialing the main number and entering the extension automatically.
Ready to take control?A business phone for growing teams.
A business phone for growing teams.
Guided access is available.
One business number for calling, texting, voicemail, IVR, and team extensions. Included inside Core, Pro, Max, and Managed, with staff licenses available when employees need their own access.
New Lead - Alex Morgan
(416) 555-0189 ยท 2 min call
AI Summary
Caller wants pricing, has questions about setup, and asked to book a consultation later this week.