Keep the number callers know
Forward your existing number to Dialbox for all calls, busy periods, or after-hours reception. Set up a reception number for a new business or location.
Business PhoneKeep your team connected
Keep your team connected
to AI reception.
Your AI receptionist answers while you are on a job or with a client. Business Phone helps staff take transfers, return customer calls, and reply by SMS.
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Transfer with purpose
Configure team members, departments, and transfer destinations. Let your receptionist screen the request and connect the caller to the right person.
Cover the calls your team misses
Ring your team before AI or let the receptionist answer first. When a person is unavailable, capture a message and caller details.
Reception in context
One caller record for the next conversation.
Keep call summaries, messages, booking details, and SMS replies attached to the contact. Your team can review what the caller needed before handling the next request.
Explore AI receptionBusiness Phone questions
Can I keep my existing business number?
Yes. Forward incoming calls from your existing number to Dialbox. You can also discuss porting your number during setup where supported.
Can my team answer before the AI receptionist?
Yes. Configure Ring Before AI to ring your team first. If nobody answers within your configured timeout, your AI receptionist takes over.
Can Dialbox transfer callers to a person?
Yes. Configure your team and transfer destinations so the receptionist can connect callers to the right person. It can take a message when a transfer is unavailable.
Does this work with our current phone system?
Your AI receptionist can transfer calls to external phone numbers and supported extensions, including teams using an existing business phone system.
Can staff make business calls?
Yes. Business Phone supports staff calling, business numbers, extensions, transfers, and supported devices. AI reception handles incoming calls when your team is unavailable.
Can contacts get an SMS reply?
Yes. Your team or AI receptionist can reply to contacts by SMS to answer questions and continue an incoming conversation.
Ready for AI reception?Give every incoming call
Give every incoming call
a useful next step.
Start with AI reception that answers, books, takes messages, and connects callers to your team.
New Lead - Alex Morgan
(416) 555-0189 · 2 min call
AI Summary
Caller wants pricing, has questions about setup, and asked to book a consultation later this week.