Voice AI Calls vs Chat-Only Platform
TL;DR Tidio is a chat platform (Lyro AI) with NO phone answering capabilities. Plans run $0-$749+/mo for chat only. If you need voice calls, Tidio isn't an option. Dialbox provides AI phone answering with unlimited calls from $59/mo CAD.
Tidio is a live chat and chatbot platform with Lyro AI. They focus entirely on text-based communication (chat, WhatsApp, Messenger) with no phone answering capabilities. Dialbox is purpose-built for voice AI phone answering with PIPEDA compliance for Canadian businesses.
Why businesses look for Tidio alternatives
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No phone answering at all. Tidio is chat-only.
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If you need voice calls, Tidio simply doesn't offer them.
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Fragmented pricing. Chat and AI are separate add-ons.
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Tight free limits. Only 50 Lyro AI chats lifetime on free tier.
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Overage fees for growing businesses.
What is Tidio?
Tidio is a live chat and chatbot platform with Lyro AI for automated text responses. Plans range from free (50 chats) to $749+/mo for enterprise, with Lyro AI as a separate add-on starting at $32/mo. They do NOT offer phone answering or voice calling. If you need AI phone answering, Tidio is not a solution.
What is Dialbox?
Dialbox is a Canadian AI phone answering service built specifically for Canadian businesses. Unlike services with per-call or per-minute pricing, Dialbox offers unlimited calls with flat monthly rates. Our AI provides consistent quality 24/7, bilingual support in English and French, and full PIPEDA compliance. We integrate seamlessly with your CRM, calendar, and business tools to capture leads, book appointments, and convert more callers into customers.
Ready to replace voicemail with AI? Dialbox answers every call professionally, 24/7.
Dialbox vs Tidio
See why Canadian businesses are choosing Dialbox.
Dialbox
- AI phone answering with voice calls
- Unlimited voice calls from $59/mo CAD
- PIPEDA compliant with Canadian data storage
- Bilingual (English and French) voice conversations
- Natural phone conversations
- Call transcripts and voice analytics
- Canadian phone numbers available
Tidio
- Chat-only platform. No phone capabilities.
- No voice calls at any price
- General compliance (chat only)
- Text-based multilingual chat
- Chatbot text interactions only
- Chat analytics only
- No phone numbers (chat platform)
Dialbox by the numbers
Which should you choose?
Here's a simple framework to help you decide.
Choose Tidio when...
- You only need chat support
- Voice calls aren't needed
- You want chatbots for your website
- Text-based support is your only need
Choose Dialbox when...
RECOMMENDED- You need AI phone answering (Tidio doesn't offer this)
- You're a Canadian business needing PIPEDA compliance
- You need bilingual phone support (English and French)
- You want natural voice conversations
- You need call transcripts and analytics
- You want Canadian phone numbers
Switching from Tidio
What transfers
- Your existing phone number (via forwarding)
- Business hours and availability settings
- Custom greetings and call scripts
- FAQ responses and common scenarios
Migration support
Self-service setup in under 10 minutes. Our team can help configure complex workflows.
Timeline
Most businesses go live same day.
Frequently Asked Questions
Common questions about switching from Tidio to Dialbox
Does Tidio offer phone answering?
No. Tidio is a chat-only platform. They do not offer voice calls or phone answering. If you need AI phone answering, you need a different solution like Dialbox.
Why compare Dialbox to Tidio?
Some businesses confuse chat AI with phone AI. Tidio is for chat. Dialbox is for phone calls. They serve different needs.
Is Dialbox compliant?
Yes, Dialbox is PIPEDA compliant with Canadian data storage.
Does Dialbox support French?
Yes, bilingual support in English and French is included on all plans.
Ready to Leave Tidio Behind?
Join Canadian businesses enjoying unlimited AI calls with predictable pricing and PIPEDA compliance.