AI Virtual Receptionist for Canadian Businesses.
Your 24/7 AI virtual receptionist answers incoming calls, takes messages, books appointments, transfers callers, and replies to contacts by SMS. Reception is what Dialbox does.
Hear AI reception before forwarding calls. Call our AI receptionist at (249) 209-5699.
7-day trial. Credit card required. Cancel anytime.
Answer questions, book appointments, and route calls in one conversation.
When a caller asks about your services, wants a time on the calendar, or needs the right person, Dialbox can keep the work in one reception conversation. The AI uses your business knowledge first, then moves into booking, routing, SMS replies to contacts, or a staff handoff when that is the better next step.
For questions that start on your website, explore website reception and consent-based SMS replies. If callers prefer another language, review bilingual phone answering and test the languages your team serves.
Turn caller intent into a confirmed time.
Dialbox checks availability and books appointments through supported connected calendars. Available actions depend on your integration.
See appointment bookingPlaybooksRoute based on what the caller actually needs.
Define situations, instructions, goals, caller details, and next steps for the calls your receptionist handles.
Explore PlaybooksCustomer memoryKeep the next call connected to the last one.
Calls, SMS replies, appointments, and notes stay tied to the customer record so repeat callers do not start from zero.
View customer memoryCanada guideCompare AI phone answering for Canadian teams.
Compare 24/7 AI phone answering, bilingual reception, pricing, and call routing for Canadian service businesses.
Read the Canada guideGive callers room to explain what they need
Your receptionist uses the conversation and your business information to respond. It handles interruptions naturally and adjusts its tone based on caller sentiment.
The receptionist uses earlier details from the call when answering the next question.
Callers can cut in, change topics, or go off-script. AI keeps up.
Set guidance for calm, clear responses when callers are frustrated or need prompt attention.
Choose from the available voices and hear how your greeting sounds. Test names and service terms your callers use.
Hear the pacing and pronunciation in a test call before customers reach your receptionist.
Add the service names and terminology your callers use, then check pronunciation in a test call.
Configured website search can help with questions your business details do not cover. Set boundaries for questions that need a message or staff review.
Answers from your business information.
Add your services, hours, pricing, and policies so your receptionist can answer common questions. Capture a quote request when pricing needs staff review.
Answers questions about what you offer and how much it costs.
Explains your processes, cancellation policies, and answers common questions.
Define where you operate. AI screens callers by location and declines jobs outside your coverage.
Let agents answer from indexed public website pages when structured business details do not cover the question.
See topics your AI could not answer, then add the missing service details, FAQs, website content, or documents.
Use Guidance for handling rules that apply across reception conversations. Use Playbooks for specific caller situations and goals.
Collect the details your team needs
When you cannot answer, your receptionist asks for contact information and the details you have configured. Your team can review the message before responding.
Use Playbooks to capture the caller details your team needs for each situation.
"Five five five" becomes "555". "john at gmail dot com" becomes a valid email. AI normalizes messy spoken input into clean data.
Get alerts via email, SMS, or both. Messages also sync to your dashboard and can trigger webhooks to your existing systems.
General inquiries, cancellation requests, reschedule requests. AI sorts messages so you know what needs attention first.
Set the situation, caller details, and message-taking goal so your receptionist knows what to capture.
Reply to a contact by SMS when they need to share details in writing, reducing transcription errors.
Route service requests to your team
Forget "press 1 for sales, press 2 for support." Dialbox AI listens to what your caller needs and routes them intelligently. Configure transfer destinations and a message-taking option when staff cannot answer.
"I have a question about my invoice" → billing. "I need to change an appointment" → capture the request for the right person.
"I have a leak" → attempt a transfer to your configured on-call contact.
Key clients skip AI entirely and reach you or your team directly.
Ring everyone at once or try members one at a time in priority order. First available person picks up.
Different behavior for business hours vs. after-hours. Customizable ring duration per destination.
Staff on Zoom Phone, RingCentral, or any PBX auto-attendant receive calls by Dialbox dialling their main number and entering their extension automatically.
An AI receptionist that books the appointment.
Your AI receptionist can check availability and book appointments through supported connected calendars during incoming calls. Keep scheduling in your existing tool, with available actions determined by the integration you connect.
Connect your existing scheduling tool for reception booking.
Capture the caller’s preferred time and service so your team has the details when a booking needs staff attention.
Confirm the appointment details with the caller or reply to the contact by SMS during their conversation.
Use supported integrations with Google Calendar, Outlook, Square, Calendly, or Acuity.
Use supported connected calendars for the services and team members configured in your integration.
Your AI receptionist knows what happened before this call.
Dialbox can connect recent calls, SMS conversations, appointments, and contact notes so returning customers do not start from zero. The result feels less like a script and more like a receptionist who has the file open.
Calls, SMS replies, appointments, and notes stay attached to the customer record.
Website content search and Knowledge Gap Insights show what your AI can answer and what still needs better source material.
Review the records behind a reception conversation and connect caller details to the tools your team already uses.
Transcript, summary, urgency, and caller details saved.
Lead source and safe attribution kept with the contact.
The next call starts with the full customer story.
English, French, and Canadian French voice options
Dialbox AI detects the caller's language in real time and can switch languages mid-conversation. For Canadian businesses, French callers can hear voice options modelled on Quebec accents instead of generic international French.
Uses the caller’s language during reception. Test the available language and voice options for your customers.
If a caller switches languages, AI can follow.
French voice selection includes Canadian French options modelled on Quebec accents for businesses serving Quebec, New Brunswick, Eastern Ontario, and bilingual markets.
When a caller speaks French or Spanish, all text messages are automatically translated. Replies to contacts use their preferred language.
Translate any greeting or call transcript into French and Spanish with one click. The translation engine handles merge variables like [Caller First Name] naturally in each language's sentence structure.
The [Time Greeting] tag adapts to the caller's language. English callers hear "Good morning." French callers hear "Bonjour." Spanish callers hear "Buenos dias." The right greeting, in the right language, at the right time of day.
English
French
Spanish
Mandarin
Cantonese
PortugueseYour customers can text you too
Customers text your Dialbox number and receive replies based on your business information. Book appointments, answer questions, and hand off to humans when needed. Send and receive images, documents, and videos alongside every conversation.
Continue reception questions by SMS when a contact prefers to write.
Same answers via text as over the phone.
Customers can schedule without calling.
When a conversation needs your attention, jump in seamlessly.
A homeowner can share a photo of a repair request. Your team can reply with relevant documents where supported. Choose what information is appropriate to collect.
Use opt-out handling and configure messaging around your consent requirements.
Ready to stop missing calls?
7-day trial. Credit card required. Cancel anytime.
Know what's happening without reading every transcript.
Real-time analytics across every call, text, and chat. See conversation volume, containment rate, booking rate, and sentiment at a glance. AI surfaces the trends so you spot what's changing before it becomes a problem.
Total conversations, containment rate, booking rate, average duration, and sentiment score. All updated in real time.
See daily call, web, and SMS trends on one chart. Spot busy days and seasonal patterns.
AI categorizes what callers ask about most. Appointment booking, pricing, business hours. Know where to focus.
Sentiment trends, busiest days, and top topics surfaced automatically. No digging required.
See how conversations resolve. Info collected, calls transferred, messages taken, appointments booked. All in one view.
Download your data for any date range. Share with your team or import into other tools.
Full transcripts. Instant insights.
Get detailed insights into every customer conversation. AI summarizes calls, extracts contact info, and surfaces the topics customers ask about most.
Get the gist in seconds or dive into every word.
Contact details captured and organized automatically.
Find any conversation or contact in seconds.
Review calls in full or export for training and compliance.
Caller spoke a different language? Translate any transcript with one click to read it in your own language.
Ask setup questions using the account information available to Dialbox support chat.
Give your receptionist a plan for each situation.
Describe the calls you expect, what a good outcome looks like, and the details your team needs. Playbooks guide reception conversations toward a useful next step.
Explain when a Playbook applies, from a new service enquiry to an urgent request.
Tell your receptionist how to handle the situation and what it should accomplish.
Collect the information needed for a message, booking request, or staff handoff.
Define the appropriate reception outcome and supported actions for that situation.
Keep reception aligned with your business hours.
Configure complex schedules that work for your business. Set split shifts, schedule holidays in advance, and handle emergency closures instantly. Configure reception hours and check the availability settings in your connected calendar.
Handle non-continuous hours like 9-12 and 2-5 with ease.
Plan closures in advance so your AI always has accurate information.
Need to close unexpectedly? Update your hours and AI adjusts immediately.
Set reception hours and confirm booking availability in your scheduling provider.
Set a separate greeting for when your business is closed. Use the [Next Open Time] tag to tell callers exactly when you reopen: "We're currently closed and will reopen Monday at 9 AM." Triggers automatically based on your business hours and holiday exceptions.
Keep returning caller details available
Import up to 10,000 contacts or let Dialbox build your database from every interaction. Custom fields teach your AI to recognize VIPs, preferences, and account details. Returning callers can be matched with an existing contact record.
Bring your existing customer list in one upload.
Track text, numbers, dates, and choices. AI normalizes messy responses into clean data.
"Hi Sarah, I see you're a Gold member." AI knows preferences, tiers, and history. Returning callers hear a personalized greeting with their name and last interaction date.
Caller details stay attached to the contact record for future reception conversations.
Use [Caller First Name] and [Last Call Date] tags to welcome repeat callers personally. "Welcome back, Sarah. I see you last called on March 15th. How can I help you today?"
Give your receptionist the team details callers need.
Add every employee and contractor to a single directory. AI learns who's on your team, what services they offer, and what they charge. When a caller asks "Can I book with Sara?" or "Who does haircuts?", your receptionist answers from real staff data.
Track your full team regardless of role. Contractors don't need app access or a paid extension.
Add a staff member and the receptionist can reference them by name, services, and availability. No prompt editing required.
A senior stylist charges $80 for a cut. A junior charges $50. Same service, accurate pricing per provider.
Deactivate a seasonal staff profile and reactivate it when the team member returns.
Bring your existing roster from a spreadsheet or another platform. Auto-detects name, email, phone, department, and role.
Each staff profile stores a PBX main number and extension. When that staff member receives a transferred call, Dialbox dials the main number and enters their extension automatically.
Answer when you can. AI handles the rest.
Incoming calls ring your phone or softphone extension first. If nobody picks up, AI takes over automatically. Calls answered by staff do not count toward your AI-handled call pool.
Choose your cell, office phone, or softphone extension as the primary ring target.
Configure anywhere from 10 to 60 seconds before AI picks up.
Prevents your carrier voicemail from intercepting the call before AI gets its turn.
If your extension is offline, the system skips straight to AI. No wasted ring time.
Review reception activity in one feed.
See live calls as they happen, surface items that need follow-up, and scroll through a 7-day timeline of every call, SMS reply, and booking. Filter by type and click any contact or number to jump straight to the record.
Real-time view of incoming calls with elapsed timers.
Unread notifications and missed follow-ups surfaced at the top for your team to review.
Narrow the feed to calls, SMS replies, and bookings with one tap.
Tap a contact name or phone number inline to jump directly to the full record.
Privacy controls for Canadian reception.
Configure reception around the information your business needs and the privacy obligations that apply. Use access controls, consent messaging, and handling rules for sensitive requests.
Review your collection, access, and retention settings for Canadian caller information.
Your data is encrypted in transit and at rest. Never used to train AI models.
Set explicit boundaries on what your AI will and won't say.
Configure staff handoffs for questions that require professional advice.
When topics need human expertise, AI routes appropriately.
Manage records with deletion controls. See the Privacy Policy for retention and deletion details.
Common questions
Does Dialbox provide AI reception or a human answering service?
Dialbox provides an AI virtual receptionist, rather than an outsourced human answering service. The AI answers from your business information, takes messages, books through supported connected calendars, and attempts configured transfers. Your own team handles transferred calls and requests that need human review.
Can Dialbox answer questions, book appointments, and route calls in the same conversation?
Yes. Dialbox can answer from your business knowledge, book appointments through supported connected calendars, and route urgent or specialized calls based on the caller's intent. The same conversation can also update the customer record and send your team a summary.
Will my customers like talking to AI?
Try the receptionist with common customer questions before forwarding calls. Callers can ask for a person, and Dialbox can attempt a configured transfer or take a message.
What if the AI gets something wrong?
Provide your services, hours, FAQs, and pricing, then test common questions. Configure messages and staff transfers for requests that need human review. Review call records to improve the information you provide.
What happens when a caller wants to talk to a real person?
Callers can request a person. Dialbox attempts a transfer to your configured destination and can take a message if nobody is available.
Do I have to port my phone number?
No. You can keep your provider and forward calls to Dialbox when you want AI reception. Confirm forwarding options with your provider.
Is it hard to set up?
Add your business information, choose reception settings, and make test calls. Forward customer calls after you are happy with the answers. Porting availability and timing depend on your provider.
How much does it cost?
Plans start at CAD 129.00/month with a monthly AI-handled call pool and no per-minute overage surprises. Every plan includes a 7-day free trial with a credit card required at sign-up. Cancel anytime. See our pricing page for full details.
What if someone calls from an area I don't serve?
Set up Service Areas and AI handles it for you. Define up to 50 areas you cover. When someone calls, AI checks their location against your list. Callers in your coverage get full service. Callers outside hear that you don't serve their area. No time wasted on jobs you can't take.
Is my data secure?
Dialbox provides access controls, deletion controls, and configurable consent messaging for reception. Review our Privacy Policy and your own collection requirements before handling sensitive caller information.
Is my business too small for this?
Dialbox is built for small service businesses, including solo practitioners and tradespeople. Use it for calls that arrive while you are with a client, on a job, or closed for the day.
What calendars does it integrate with?
Dialbox books appointments through supported connected calendars such as Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, and Square Appointments. Available booking actions depend on the integration you connect.
What if my callers speak a different language?
Dialbox supports English, French, and additional languages. Choose available voice options and test the languages your customers use before forwarding calls.
Can I customize how AI greets different callers?
Yes. Set different greetings for business hours and after hours. Use tags like [Caller First Name], [Next Open Time], and [Time Greeting] to personalize every greeting dynamically. Returning callers hear their name and when they last called. After-hours callers hear when you reopen. Translate any greeting into French or Spanish with one click.
Can it handle texts too, or just phone calls?
Customers can text your Dialbox number. Your team or AI receptionist can reply to contacts using your business information and continue the reception conversation.
Can I manage my whole team inside Dialbox?
Yes. Every account includes three roles: Owner, Manager, and Staff. Owners have full control. Managers configure settings and manage the team. Staff members see a focused view with only what's relevant to them. Invite team members from your dashboard and they set up their own profile. Assign staff to services with custom pricing and control whether callers hear about them. AI learns your team automatically. Unlimited staff members on all plans, and no paid seat required for profile-only team members.
Is it reliable?
Dialbox answers calls in the cloud, so AI reception continues even if your office internet connection goes down.
Can I answer calls myself before AI takes over?
Yes. Ring Before AI lets incoming calls ring your phone or softphone extension first. Set a timeout between 10 and 60 seconds. If you don't pick up, AI takes over. Calls you answer yourself skip AI entirely, keeping your AI-handled call pool for calls answered by AI.
Start with AI reception
today
Add your business information and test common customer questions during your 7-day trial. Credit card required.
New Lead - Alex Morgan
(416) 555-0189 · 2 min call
AI Summary
Caller wants pricing, has questions about setup, and asked to book a consultation later this week.