AI Virtual Receptionist for Canadian Service Businesses.
Your 24/7 AI virtual receptionist answers questions, books appointments, handles calls and texts, routes urgent callers, and summarizes every conversation. It is one part of your broader Dialbox AI front desk.
7-day trial. Credit card required. Cancel anytime.
Answer questions, book appointments, and route calls in one conversation.
When a caller asks about your services, wants a time on the calendar, or needs the right person, Dialbox can keep the work in one reception flow. The AI uses your business knowledge first, then moves into booking, routing, SMS follow-up, or a staff handoff when that is the better next step.
Turn caller intent into a confirmed time.
Dialbox can book, reschedule, cancel, manage waitlists, and send confirmations across calls, SMS, website chat, and public booking pages.
See appointment bookingCall flowsRoute based on what the caller actually needs.
Use conversation flows to collect details, branch by answers, screen service areas, and transfer urgent calls to the right staff member.
Explore call flowsCustomer memoryKeep the next call connected to the last one.
Calls, texts, forms, emails, appointments, and notes stay tied to the customer record so repeat callers do not start from zero.
View customer memoryCanada guideCompare AI phone answering for Canadian teams.
See how Dialbox fits national Canada search intent around 24/7 AI phone answering, bilingual service, pricing, and follow-up.
Read the Canada guideConversations that flow, not frustrate
Dialbox AI understands context, not just keywords. It handles interruptions naturally and adjusts its tone based on caller sentiment.
Customers never have to repeat themselves. AI remembers the whole conversation.
Callers can cut in, change topics, or go off-script. AI keeps up.
Frustrated caller? Urgent issue? AI picks up on it and responds with the right tone.
Upload a 30-second audio sample and your AI answers in that voice. Use your own, your office manager's, or start with one of our built-in options.
Natural laughter, thoughtful pauses, and varied intonation. Not a flat, robotic monotone.
Pronounces medical terms, legal jargon, and financial terminology correctly. No embarrassing mispronunciations.
Caller asks something outside your knowledge base? AI searches the web in real time and answers on the spot. Your docs come first. The web fills in the gaps.
Trained on your business. Not generic scripts.
Dialbox AI knows your services, hours, pricing, and policies. It answers FAQs accurately, provides quotes, and explains your processes. Like a receptionist who's been with you for years.
Answers questions about what you offer and how much it costs.
Explains your processes, cancellation policies, and answers common questions.
Define where you operate. AI screens callers by location and declines jobs outside your coverage.
Let agents answer from indexed public website pages when structured business details do not cover the question.
See topics your AI could not answer, then add the missing service details, FAQs, website content, or documents.
Set scenario-specific rules for what your AI should do or avoid across phone, SMS, website chat, kiosk, outbound, and flows.
Every caller leaves the right information
When you can't answer, Dialbox AI takes detailed messages. It asks your custom questions, captures contact info accurately, and notifies you instantly. No more garbled voicemails or lost leads.
Ask exactly what you need. Add up to 10 questions specific to your industry. Drag and drop to set the order.
"Five five five" becomes "555". "john at gmail dot com" becomes a valid email. AI normalizes messy spoken input into clean data.
Get alerts via email, SMS, or both. Messages also sync to your dashboard and can trigger webhooks to your existing systems.
General inquiries, cancellation requests, reschedule requests. AI sorts messages so you know what needs attention first.
On Max, control when message taking happens. Pre-qualify callers or collect information before the message step.
Agent sends the caller a text to collect details like an email address, reducing transcription errors. Message body supports dynamic variables. Agent speaks a bridging line before sending.
AI that knows where every call should go
Forget "press 1 for sales, press 2 for support." Dialbox AI listens to what your caller needs and routes them intelligently. Calls move through your team until someone answers.
"I have a question about my invoice" → billing. "I need to reschedule" → AI handles it directly.
"This is urgent, I have a leak" → immediate escalation to on-call staff.
Key clients skip AI entirely and reach you or your team directly.
Ring everyone at once or try members one at a time in priority order. First available person picks up.
Different behavior for business hours vs. after-hours. Customizable ring duration per destination.
Staff on Zoom Phone, RingCentral, or any PBX auto-attendant receive calls by Dialbox dialling their main number and entering their extension automatically.
Book, reschedule, and confirm appointments from one AI reception layer.
Dialbox now includes its own appointment calendar in beta for Core, Pro, and Max accounts. Your AI receptionist can book, reschedule, cancel, manage waitlists, and send confirmations across phone, SMS, website chat, flows, Assist, and public booking pages.
One booking record can serve calls, texts, website chat, flows, Assist, and public booking pages.
Customers can reschedule, cancel, and claim waitlist offers when those options are enabled.
SMS confirmations and updated appointment details go out as soon as the booking changes.
Show recent eligible booking activity on your website with privacy-safe labels.
Google Calendar, Outlook, Square, Calendly, Acuity, and other connected booking sources can remain available.
Book into specific team calendars based on service type or department.
More context for the same AI receptionist.
Calls are only one part of the customer story. Dialbox can now keep email, website chat, booking activity, forms, SMS, and calls connected in one customer history.
Email threads become customer memory
Forward or BCC customer emails into Dialbox so your AI receptionist and team can see context beside calls, texts, forms, chats, and bookings.
Preview email supportChat to SMSKeep website conversations going
Move website chat into SMS after clear consent, with the source, contact, and conversation history still connected for follow-up.
Preview chat to SMSWebsite Social ProofShow visitors that people are booking
Use privacy-safe appointment social proof to show recent eligible booking activity without exposing customer names, notes, or contact details.
Preview social proofYour AI receptionist knows what happened before this call.
Dialbox can connect recent calls, SMS conversations, website chats, form submissions, forwarded emails, appointments, and contact notes so returning customers do not start from zero. The result feels less like a script and more like a receptionist who has the file open.
Calls, texts, chats, forms, email context, appointments, and notes stay attached to the customer record.
Website content search and Knowledge Gap Insights show what your AI can answer and what still needs better source material.
Assist can surface the records behind an answer, while webhooks send customer events into the tools your team already uses.
Transcript, summary, urgency, and caller details saved.
Lead source and safe attribution kept with the contact.
The next call starts with the full customer story.
English, French, and Canadian French voice options
Dialbox AI detects the caller's language in real time and can switch languages mid-conversation. For Canadian businesses, French callers can hear voice options modelled on Quebec accents instead of generic international French.
Identifies the caller's language in under 2 seconds and saves the preference to their contact record. Future calls automatically use the right voice and greeting.
If a caller switches languages, AI follows seamlessly.
French voice selection includes Canadian French options modelled on Quebec accents for businesses serving Quebec, New Brunswick, Eastern Ontario, and bilingual markets.
When a caller speaks French or Spanish, all text messages are automatically translated. Confirmations, follow-ups, compliance messages. No extra setup.
Translate any greeting or call transcript into French and Spanish with one click. The translation engine handles merge variables like [Caller First Name] naturally in each language's sentence structure.
The [Time Greeting] tag adapts to the caller's language. English callers hear "Good morning." French callers hear "Bonjour." Spanish callers hear "Buenos dias." The right greeting, in the right language, at the right time of day.
English
French
Spanish
Mandarin
Cantonese
PortugueseYour customers can text you too
Customers text your Dialbox number, AI responds instantly using your business knowledge. Book appointments, answer questions, and hand off to humans when needed. Send and receive images, documents, and videos alongside every conversation.
No waiting. AI handles text conversations the same way it handles calls.
Same answers via text as over the phone.
Customers can schedule without calling.
When a conversation needs your attention, jump in seamlessly.
A homeowner texts a photo of their broken furnace. A patient sends their insurance card. Your team sends back a quote as a PDF. MMS works alongside every text conversation.
When a call goes unresolved, AI sends a follow-up text automatically. Keep the conversation going even when you can't pick up.
Automatic opt-out handling and smart spam filtering with rate limiting.
When a caller speaks French or Spanish, every SMS sent during or after the call is translated to match. Appointment confirmations, booking links, Text After Call messages. All delivered in their language.
Save reusable messages with dynamic fields like {{firstName}}, {{businessName}}, and {{reviewUrl}}. Attach images, PDFs, or brochures so they send as MMS automatically. One click to send a personalized message from any compose box in the app. Unresolved tags are cleaned up automatically. Available on Pro.
Ready to stop missing calls?
7-day trial. Credit card required. Cancel anytime.
Know what's happening without reading every transcript.
Real-time analytics across every call, text, and chat. See conversation volume, containment rate, booking rate, and sentiment at a glance. AI surfaces the trends so you spot what's changing before it becomes a problem.
Total conversations, containment rate, booking rate, average duration, and sentiment score. All updated in real time.
See daily call, web, and SMS trends on one chart. Spot busy days and seasonal patterns.
AI categorizes what callers ask about most. Appointment booking, pricing, business hours. Know where to focus.
Sentiment trends, busiest days, and top topics surfaced automatically. No digging required.
See how conversations resolve. Info collected, calls transferred, messages taken, appointments booked. All in one view.
Download your data for any date range. Share with your team or import into other tools.
Full transcripts. Instant insights.
Get detailed insights into every customer conversation. AI summarizes calls, extracts contact info, and surfaces the topics customers ask about most.
Get the gist in seconds or dive into every word.
Contact details captured and organized automatically.
Find any conversation or contact in seconds.
Review calls in full or export for training and compliance.
Caller spoke a different language? Translate any transcript with one click to read it in your own language.
Ask questions and get recommendations based on your actual account settings. Not generic docs. Guidance tailored to your business.
Build conversations exactly how you want them
Design conversation workflows with a visual drag-and-drop builder. Collect information in your exact order, branch based on responses, and complete with automated actions. Works on phone calls, SMS, and website chat.
Create flows by dragging nodes onto a canvas. No coding required.
Route conversations based on answers, VIP status, or business hours.
Customers send a photo mid-flow and AI extracts structured data automatically. ID verification, insurance cards, receipts.
Trigger SMS confirmations or email summaries when flows complete.
Complex schedules. Zero confusion.
Configure complex schedules that work for your business. Set split shifts, schedule holidays in advance, and handle emergency closures instantly. Your hours automatically sync with appointment booking, call transfers, and after-hours greetings.
Handle non-continuous hours like 9-12 and 2-5 with ease.
Plan closures in advance so your AI always has accurate information.
Need to close unexpectedly? Update your hours and AI adjusts immediately.
Appointment slots and call routing respect your schedule automatically.
Set a separate greeting for when your business is closed. Use the [Next Open Time] tag to tell callers exactly when you reopen: "We're currently closed and will reopen Monday at 9 AM." Triggers automatically based on your business hours and holiday exceptions.
Recognize callers before they say a word
Import up to 10,000 contacts or let Dialbox build your database from every interaction. Custom fields teach your AI to recognize VIPs, preferences, and account details. When someone calls, AI already knows who they are.
Bring your existing customer list in one upload.
Track text, numbers, dates, and choices. AI normalizes messy responses into clean data.
"Hi Sarah, I see you're a Gold member." AI knows preferences, tiers, and history. Returning callers hear a personalized greeting with their name and last interaction date.
Collected data becomes merge tags for personalized follow-ups.
Use [Caller First Name] and [Last Call Date] tags to welcome repeat callers personally. "Welcome back, Sarah. I see you last called on March 15th. How can I help you today?"
Your whole team in one place. Your AI knows every name.
Add every employee and contractor to a single directory. AI learns who's on your team, what services they offer, and what they charge. When a caller asks "Can I book with Sara?" or "Who does haircuts?", your receptionist answers from real staff data.
Track your full team regardless of role. Contractors don't need app access or a paid extension.
Add a staff member and the receptionist can reference them by name, services, and availability. No prompt editing required.
A senior stylist charges $80 for a cut. A junior charges $50. Same service, accurate pricing per provider.
Seasonal staff or departing contractors get benched, not deleted. Reactivate and everything restores instantly.
Bring your existing roster from a spreadsheet or another platform. Auto-detects name, email, phone, department, and role.
Each staff profile stores a PBX main number and extension. When that staff member receives a transferred call, Dialbox dials the main number and enters their extension automatically.
Launch call and text follow-ups at the right moment.
When your team tags customers with moments like quote requested, cancelled, overdue, review ready, or follow up later, Dialbox can launch the right AI call or SMS sequence. You can also start a campaign manually when a customer needs timely outreach.
Coordinate AI calling and SMS from one manual campaign or reviewed workflow. If a customer confirms by text, the call can be skipped automatically.
Use fields, tags, notes, and trigger words to decide who gets contacted, what they receive, and what AI should say.
AI can answer questions, reschedule, book, or leave a professional voicemail with your callback number.
Automatic opt-out handling, quiet hours enforcement, and full audit trail. Existing contacts only.
Your website submits a form. Dialbox does the rest.
Build branded forms, embed them on any site, and let Dialbox create CRM contacts and follow up from the same customer history. Email intake is included. SMS follow-up is available on Pro and Max. No plugins, no Zapier, no delay.
Every submission creates or updates a contact record and opens a conversation in your dashboard. No manual data entry.
Personalized follow-ups can go out when someone submits. Email intake is included. SMS follow-up is available on Pro and Max, with warm Outbound review for AI calls.
Your colours, fonts, and logo. Two lines of HTML for WordPress, Shopify, Squarespace, or any site. Pro can remove Dialbox branding.
Honeypot fields, rate limiting, and domain allowlisting keep automated spam out of your CRM.
Turn any tablet into a voice-first check-in station.
AI-powered visitor check-in for physical locations. Visitors speak naturally instead of typing on a sign-in sheet. Your team gets instant alerts the moment someone arrives. Available on Max and Managed.
Visitors speak naturally. No typing, no sign-in sheets, no friction.
Information appears on screen as it's collected so visitors can confirm before walking away.
Your team gets notified via dashboard and email the moment a visitor completes check-in.
Add your logo, set your colours, and write custom welcome messages. Matches your office.
Answer when you can. AI handles the rest.
Incoming calls ring your phone or softphone extension first. If nobody picks up, AI takes over automatically. No dropped calls, no missed leads, no wasted AI minutes on calls you could have taken yourself.
Choose your cell, office phone, or softphone extension as the primary ring target.
Configure anywhere from 10 to 60 seconds before AI picks up.
Prevents your carrier voicemail from intercepting the call before AI gets its turn.
If your extension is offline, the system skips straight to AI. No wasted ring time.
Calls, texts, and bookings. One feed. Zero tabs.
See live calls as they happen, surface items that need follow-up, and scroll through a 7-day timeline of every call, text, booking, and campaign. Filter by type and click any contact or number to jump straight to the record.
Real-time view of active calls, website chats, and kiosk check-ins with elapsed timers.
Unread notifications and missed follow-ups surfaced at the top so nothing slips through.
Narrow the feed to calls, SMS, bookings, Outbound follow-up, or team messages with one tap.
Tap a contact name or phone number inline to jump directly to the full record.
Built for North American businesses. Built to protect yours.
Built to support PIPEDA in Canada, CCPA/CPRA requirements in the United States, and TCPA-aware call handling. Enterprise-grade security. Clear boundaries for what AI can and cannot say. Essential for regulated industries where the wrong answer creates liability.
Designed to support Canadian and US privacy requirements from day one.
Your data is encrypted in transit and at rest. Never used to train AI models.
Set explicit boundaries on what your AI will and won't say.
Stay compliant with legal, medical, and financial requirements.
When topics need human expertise, AI routes appropriately.
When you delete a conversation, it's gone forever. Hard deleted, not archived.
Common questions
Can Dialbox answer questions, book appointments, and route calls in the same conversation?
Yes. Dialbox can answer from your business knowledge, book or reschedule appointments, and route urgent or specialized calls based on the caller's intent. The same conversation can also update the customer record and send your team a summary.
Will my customers like talking to AI?
Yes. Callers prefer getting answers immediately over leaving a voicemail and hoping for a callback. AI resolves their question on the spot or connects them to a human right away.
What if the AI gets something wrong?
Dialbox AI only answers questions you've trained it on. Your services, hours, FAQs, and pricing. For topics outside its knowledge, it takes a message or transfers to your team.
What happens when a caller wants to talk to a real person?
They get one. Callers can request a transfer at any point. AI routes them to the right team member based on what they need. VIP contacts can bypass AI entirely.
Do I have to port my phone number?
No. Forward your existing number to Dialbox when you're unavailable. Many customers start this way, then port later once they see how well it works.
Is it hard to set up?
If you're forwarding, setup takes 5 minutes. If you're porting, most transfers complete in 3-7 days. No hardware to install. Customers call the same number they always have.
How much does it cost?
Plans start at $129 CAD/month with a monthly AI-handled call pool and no per-minute overage surprises. Every plan includes a 7-day free trial with a credit card required at sign-up. Cancel anytime. See our pricing page for full details.
What if someone calls from an area I don't serve?
Set up Service Areas and AI handles it for you. Define up to 50 areas you cover. When someone calls, AI checks their location against your list. Callers in your coverage get full service. Callers outside hear that you don't serve their area. No time wasted on jobs you can't take.
Is my data secure?
Yes. Dialbox is built to support PIPEDA in Canada and CCPA/CPRA requirements in the United States. All data is encrypted in transit and at rest. Conversations are never used to train AI models. When you delete data, it's gone permanently.
Is my business too small for this?
You're exactly who we built this for. When you're with a customer and can't answer the phone, you lose business. Size doesn't matter. Getting every call does.
What calendars does it integrate with?
Dialbox includes a native appointment calendar in beta for Core, Pro, and Max accounts. Existing Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Square Appointments, and other connected booking sources remain available until you switch.
What if my callers speak a different language?
Dialbox AI supports 20+ languages and detects the caller's language in under 2 seconds. It can switch languages mid-conversation if needed. Detected language is saved to each contact record, so future calls automatically use the right voice and greeting. You can also translate any greeting or call transcript with one click.
Can I customize how AI greets different callers?
Yes. Set different greetings for business hours and after hours. Use tags like [Caller First Name], [Next Open Time], and [Time Greeting] to personalize every greeting dynamically. Returning callers hear their name and when they last called. After-hours callers hear when you reopen. Translate any greeting into French or Spanish with one click.
Can it handle texts too, or just phone calls?
Both. Customers can text your Dialbox number and AI responds instantly using your business knowledge. It books appointments via text, answers questions, and hands off to you when needed.
Can I manage my whole team inside Dialbox?
Yes. Every account includes three roles: Owner, Manager, and Staff. Owners have full control. Managers configure settings and manage the team. Staff members see a focused view with only what's relevant to them. Invite team members from your dashboard and they set up their own profile. Assign staff to services with custom pricing and control whether callers hear about them. AI learns your team automatically. Unlimited staff members on all plans, and no paid seat required for profile-only team members.
Is it reliable?
99.9% uptime with enterprise-grade infrastructure. If your office internet goes down, calls still reach your mobile app over cellular.
Can I answer calls myself before AI takes over?
Yes. Ring Before AI lets incoming calls ring your phone or softphone extension first. Set a timeout between 10 and 60 seconds. If you don't pick up, AI takes over seamlessly. Calls you answer yourself skip AI entirely, saving your AI minutes for the calls that actually need them.
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New Lead - Alex Morgan
(416) 555-0189 · 2 min call
AI Summary
Caller wants pricing, has questions about setup, and asked to book a consultation later this week.