The visible cost of a receptionist is wages. The full cost also includes payroll costs, training, sick days, vacation coverage, management time, turnover, and the calls still missed after hours.
Comparing Options
An in-house receptionist gives the most control and human context. A live answering service can extend coverage but often bills by usage. An AI receptionist provides predictable pricing and 24/7 coverage for routine calls.
Buyer Tip
Compare the cost against missed call value. If one new client, patient, or job is worth more than a month of answering coverage, the payback can be straightforward.