Give your AI receptionist
the email context callers expect
Customers do not separate their phone calls from their emails. Dialbox now lets Core, Pro, and Max accounts forward or BCC customer threads into the same customer history as calls, texts, forms, chats, and appointments.
One customer history. Fewer inbox hunts. Better answers when someone calls back.
7-day trial. Credit card required. Cancel anytime.
Private receiving address for each Dialbox account
Sender, subject, summary, status, search, and filters
Contact linking so email sits beside calls, texts, and bookings
Owner and manager controls for deleting email activity
Your receptionist can see the thread, not just the phone call.
A customer emails on Monday, fills out a form on Tuesday, then calls on Wednesday. Dialbox helps your team connect those moments instead of treating every channel like a separate customer.
Send relevant customer email into Dialbox without forcing your team to abandon its existing inbox.
Processed email appears with sender, subject, summary, direction, and status so staff can understand the thread quickly.
Email activity can attach to customer records, giving future calls and Assist searches a clearer history.
What your team sees
- Recent email from Taylor Brooks
- Summary of the question and requested next step
- Linked contact, phone call, SMS, and appointment history
Ask about a customer without digging through inboxes.
When email history is in Dialbox, Assist can help staff find the thread behind a customer question. That means fewer internal pings and fewer moments where the caller has to explain everything again.
Assist can include processed email summaries when answering broad customer or account questions.
Staff can see which records supported the answer instead of trusting a vague summary.
Calls, SMS, website chats, forms, appointments, and forwarded email all support the same customer story.
Example staff question
- What did Priya ask us about last week?
- Assist checks calls, SMS, email summaries, and appointment records
- Staff gets a concise answer with source context
Keep email useful without keeping everything forever.
Email support is designed for customer context, not inbox hoarding. Owners and managers can remove email activity that should not remain available in Dialbox.
Each account receives a dedicated address for forwarded customer threads and threads sent by BCC.
Your team can filter processed email by direction and status to understand what has landed.
Owners and managers can delete email activity from the Dialbox history when needed.
Email without inbox sprawl
- Forward only the threads that belong in customer history
- Review processed activity from the dashboard
- Remove records that should not stay available
Questions business owners ask
How does Dialbox receive customer emails?
Each account gets a private receiving address. Forward or BCC customer threads into Dialbox and processed email appears in your activity history with sender, subject, summary, direction, status, search, and filters.
Does email replace my normal inbox?
No. Dialbox keeps email context beside calls, texts, website chats, forms, and appointments. Your team can keep using its normal inbox while Dialbox stores the customer history your AI receptionist and Assist need.
Can I delete email activity?
Yes. Owners and managers can delete email activity that should not remain available in Dialbox.
Is email included on every plan?
Forwarded email intake is available on Core, Pro, and Max with fair-use controls.
Can Assist search email history?
Yes. Processed email can link to contacts and become searchable from Assist, so staff can find the context behind a customer question faster.
Will customers see my Dialbox receiving address?
Not if you use BCC or forwarding from your normal inbox. Customers can keep emailing the address they already know.
Add email to your AI reception.
Keep every customer thread connected.
Start a 7-day Dialbox trial and see how AI reception handles calls, texts, website chats, forms, appointments, and email history together. Credit card required.
New Lead - Alex Morgan
(416) 555-0189 ยท 2 min call
AI Summary
Caller wants pricing, has questions about setup, and asked to book a consultation later this week.