Customer memory
An AI receptionist that remembers the whole customer story.
Dialbox connects calls, SMS, website chat, forms, forwarded email, appointments, contacts, and staff follow-up in one customer history. Your team sees what happened before the next call starts.
Monday emailSaved to customer history
Tuesday formSaved to customer history
Wednesday chatSaved to customer history
Friday callTeam sees the full context
Channels
Customers do not think in channels.
A customer can email on Monday, submit a form on Tuesday, chat on your website Wednesday, then call Friday. If those moments live in separate inboxes, your team starts cold every time. Dialbox keeps the reception history together so callers do not have to repeat themselves.
Connected history
What Dialbox keeps connected.
SMS and MMS
Website chat
Website forms
Forwarded email
Appointments
Contact records
Company groups
Follow-up actions
Assist evidence
Assist can show its work.
Staff can ask broad account questions and see the records behind the answer: conversations, transcripts, email summaries, appointment records, forms, documents, routing settings, and connected tools. On Max and Managed, Assist can prepare follow-up drafts that still require confirmation before sending.
Knowledge gaps
Your receptionist learns where the gaps are.
Knowledge Gap Insights show topics your AI could not answer, so you know what to add to your website content, FAQs, documents, services, or business profile next.
Webhooks
Send context to the tools you already use.
Webhooks can carry contact, conversation, message, appointment, form, transfer, transcript, recording, summary, and attribution events into your CRM or workflow system.
Also explore Email Support, Contacts, and Website Forms.
Ready to connect your customer history?Give your AI receptionist
Give your AI receptionist
the full story
Start with calls, booking, texting, and follow-up in one Dialbox AI front desk. Credit card required. Cancel anytime.
New Lead - Alex Morgan
(416) 555-0189 ยท 2 min call
AI Summary
Caller wants pricing, has questions about setup, and asked to book a consultation later this week.