Assist gives staff a private AI workspace for daily customer work. Ask questions by text or voice, search your knowledge base and business data, review call context, and prepare approved 1:1 follow-ups from the same place.
Every time someone on your team stops a job to check a schedule, text a client, or look up a spec, they lose the task and the time it takes to refocus. Even 30 minutes a day of communication overhead can cost more than 10 hours a month in billable time per person. Across a five-person team, that's 50 hours of potential revenue at risk.
Stopping a job to call the office about a schedule change
Pulling off gloves to text a client an update
Walking back to the truck to look up a spec on a laptop
Waiting on hold to check if a part is in stock
of billable time at risk from communication friction your team works around every day
Assist helps staff find answers, review customer context, search business data, and prepare approved 1:1 follow-up actions. Your team speaks or types, Assist brings the next step into the same workspace.
Start Pro TrialAsk for a spec, a policy, a product detail, or a document. Assist searches your knowledge base and reads back the answer.
Check availability, prepare bookings, and confirm changes. On Max and Managed, approved scheduling actions can be completed by voice.
On Max and Managed, draft or send approved messages, initiate user-confirmed customer calls, save follow-ups, and update supported business systems.
Connect by text or voice chat. Use voice when hands are busy, or text when written context is better.
Your team's hands stay on the job. Assist handles lookups, call-context help, approved follow-ups, and scheduling support by voice. No hunting through apps.
Speak naturally. Ask for customer context, next steps, or a suggested response without memorizing commands.
Designed to follow Dialbox's security model, with encrypted data and access that follows staff permissions.
$35 CAD/user/month on annual plan
"Text Mrs. Chen that her appointment is confirmed for Thursday at 2pm."
Assist helps staff send approved 1:1 texts or initiate customer calls when those permissions are enabled. Confirmations, updates, and follow-ups stay user-confirmed.
"What's our return policy for online orders?"
Policies, procedures, product specs, pricing. Assist searches your company's documents and reads the answer back. No digging through folders or message threads.
"Check if Dr. Patel has any openings tomorrow afternoon."
Check availability, book appointments, confirm changes, and save follow-ups. Assist connects to your calendar system and supports the work by voice.
"Pull up the last three orders for Greenfield Construction."
Customer records, call history, email insights, documents, staff availability, and contact details. Assist searches your connected systems and reads the results back.
Assist gives staff a private AI workspace for daily customer work. Staff can ask questions by text or voice, search your knowledge base and business data, review call context, and prepare approved 1:1 follow-ups from the same place.
Assist can answer staff questions, search your knowledge base, look up customer details, check calendars, review recent calls and messages, surface email or document context, and work with connected business tools. On Max and Managed, Assist can also help staff send approved 1:1 texts or initiate customer calls when those permissions are enabled.
Your team can connect by text or voice chat. Voice is the fastest way in, and text is there when quiet or written context is better.
Assist is part of Dialbox. Every current plan includes an owner Phone + Assist license. Core includes chat lookup Assist, Pro adds voice lookup Assist, and Max or Managed add approved action support. Add staff licenses for employees who need their own calling, texting, dialer, and Assist access.
Assist is included for the owner or account holder inside every current Dialbox plan. Additional Phone + Assist staff licenses are $35 CAD/user/month, or $420 CAD/user/year on an annual plan, for employees who need their own access.
Yes. Assist is designed to follow the same security model as Dialbox: data is encrypted in transit and at rest, access follows staff permissions, and your documents are not used to train AI models. Dialbox is PIPEDA compliant.
No. Assist is for staff-initiated 1:1 work. Warm list follow-up belongs to Outbound and follows plan limits, consent controls, and compliance rules.
Assist Station is a Max and Managed front desk surface powered by Assist. Staff authenticate with a PIN and ask for business information by voice without needing their own device.
Give your team AI support for lookups, customer context, scheduling, and approved 1:1 follow-ups. Text or voice chat. Done.
Assist
Voice Channel · 8s
Command
"Text Mrs. Chen that her appointment is confirmed for Thursday at 2pm."
Result
Ready to send. Confirmation text drafted for Mrs. Chen and the appointment is queued for Thursday, February 19 at 2:00 PM.
Actions taken
Calendar prepared · SMS awaiting confirmation