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customer satisfaction metrics Articles

2 articles about customer satisfaction metrics for Canadian businesses.

Modern technology vs traditional business methods comparison for receptionist services

AI Phone Answering Assistant vs Traditional Receptionist: What's More Effective

June 28, 2025

Compare AI phone answering assistants with traditional receptionists through data-driven analysis of cost savings, 24-7 availability, scalability, consistency, integration capabilities, and real customer satisfaction metrics across different business sizes.

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Business professional using AI technology to enhance customer experience

How Businesses Are Using AI Answering Services to Boost Customer Experience

June 22, 2025

Discover real-world case studies of businesses achieving 86% higher customer satisfaction and 32% better retention through AI answering services with personalized interactions, reduced wait times, and seamless omnichannel experiences.

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