Connect Reception Events to Your Tools
Use Dialbox webhooks when your service team needs a custom connection. Select relevant events and send their payloads to your endpoint. Your application decides how to store the information or notify staff.
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How Webhooks Works
Select Events
Choose the reception events relevant to your service workflow.
Configure the Endpoint
Set the destination and review the available payload fields.
Test Your Workflow
Confirm that your receiver processes the event and that staff see the information they need.
Dialbox + Webhooks
Use Dialbox with Webhooks to move call details into the tools your team already checks. Exact fields and workflow behaviour depend on your setup.
Selectable reception event subscriptions
HTTP delivery to your configured endpoint
Payload previews for reviewing event fields
Contact, conversation, appointment, message, form, and transfer events
What to confirm before connecting Webhooks
Integrations work best when the call workflow is clear before data starts moving. Decide which calls should create records, which summaries should be sent, and who owns follow-up once the call ends.
Fields
Confirm which caller details, summaries, tags, booking notes, and sentiment fields your team actually wants in Webhooks.
Ownership
Decide whether new calls create tasks, contacts, channel alerts, rows, or callback reminders, and assign a team owner for each path.
Fallbacks
Define what happens if a sync fails, a field is missing, or a caller needs human review before a record is updated.
Dialbox + Webhooks
Send selected reception information to a system your team owns
Build follow-up around events relevant to your business
Review payload fields before connecting customer data
Dialbox + Webhooks
This integration is useful when call summaries or caller records should trigger the next operational step.
Questions You Might Have
Get quick answers about connecting Dialbox with Webhooks.
Which events can I send?
Select from the event catalog in Dialbox, including contact, conversation, appointment, message, form, and transfer events. Available fields depend on the event.
Who builds the receiving connection?
Your developer or integration tool needs an endpoint that accepts and processes the webhook payload. Test it with the events and fields your workflow requires.
Should the receiver expect duplicate events?
Design your receiver to handle repeated delivery safely. Use the identifiers provided in the event payload when recording or processing events.
Explore Other Integrations
Keep your calls covered.
Try AI reception for your Canadian service business. Answer incoming calls, take messages, transfer callers, and book through a supported calendar. Credit card required.
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