Powerful AI Voice Features
to Transform Your Business
Never miss a call again with our AI-powered receptionist that handles inquiries, books appointments, and delights your customers 24/7
Get started, it's FREE!Dialbox Overview
Discover how Dialbox's powerful features can transform your business operations and customer experience.
Never Miss a Call Again
Our AI receptionist answers every call on the first ring, 24/7, ensuring you never miss an opportunity. Unlike traditional voicemail, Dialbox engages with your callers, providing instant assistance and capturing valuable information.
- First-ring pickup with zero wait time
- 24/7 availability, even after hours and on holidays
- Supports 26 languages with realtime switching
- Warm call transfers with call context and fallback to original agent if unanswered
- Choose from 6 natural-sounding voices (3 male, 3 female) to match your brand
- Works with inbound calls or via a customized website widget
- Website bot remembers returning customers and maintains context across your entire site
Effortless Scheduling
Dialbox handles the entire appointment process from booking to confirmation, with direct integration into Google Calendar, Microsoft Outlook, Calendly, Square, and Acuity, eliminating admin tasks and callbacks.
- Books new appointments in real-time
- Cancels or reschedules existing appointments
- Sends confirmation notifications
- Direct integration with Google Calendar, Microsoft Outlook, Calendly, Square, and Acuity
- Texts links to callers for directions or calendar invites
- Automatic CRM sync with HubSpot for contact management and call logging
- Team-aware Booking into specific team calendars
Flexible Hours and Business Information
Configure complex schedules that work for your business. Set split shifts, schedule holidays in advance, and handle emergency closures instantly. Your hours automatically cascade to appointment booking and call transfers.
- Flexible business hours with split shifts for complex schedules
- Holiday and office closures with advance scheduling
- Emergency closings with instant updates across all systems
- Hours automatically sync to appointment booking and call transfers
- Location details, service FAQs, and pricing information
- Company policies and in-depth knowledge via uploaded documents
Powerful Call Intelligence
Gain valuable insights into your call patterns with detailed analytics. Understand customer needs, track performance metrics, and identify trends to optimize your business operations.
- Detailed call summaries and transcripts
- Extract caller details such as name, email, and phone number
- Global Search to instantly find any conversation, transcript, SMS, or contact
- Listen back to recorded calls, and download recordings
- See popular conversation topics to understand what customers call about most
Canadian Privacy Protection
Dialbox is built specifically for Canadian businesses with PIPEDA compliance at its core. Your data and your customers' information are protected with enterprise-grade security measures.
- Full PIPEDA compliance
- Secure data handling and storage
- Canadian-focused privacy measures
- End-to-end data encryption
- No model training on your data
Unified Notification Center
Stay on top of all customer communications with a centralized notification hub. Get instant email and SMS notifications for every call. Receive real-time alerts for voice messages and SMS texts, and automatically filter out spam to focus on what matters.
- Real-time notifications for voice messages and SMS
- Intelligent spam detection and blocking
- No charges for spam calls
- Centralized dashboard for all communications
- Quick access to message details and caller information
- Mark messages as read or archived
- Organize and prioritize incoming messages
Two-Way SMS Messaging
Your customers can text your Dialbox number and receive instant AI-powered responses. You can also reply to any caller directly from your dashboard. Full conversation history for every contact.
- Customers text your number, AI responds instantly
- AI uses your full business knowledge base
- Book appointments and check availability via text
- One-click human takeover when a conversation needs your attention
- Missed calls trigger automatic text-backs to recover lost opportunities
- Smart filtering prevents spam with rate limiting and landline detection
- Full message thread history with each contact
- TCPA and CASL compliant with automatic opt-out handling
Advanced Call Flows with Visual Builder
Build sophisticated call routing with our visual flow builder. Create branching logic, loops, and pre-qualification steps that guide every conversation exactly how you want it.
- Visual drag-and-drop flow builder with interactive nodes
- Logic branching based on caller responses
- Loop steps for collecting multiple items or confirmations
- Pre-qualification before booking appointments or transferring calls
- Track completion rates and identify drop-off points
- Trigger customized email or SMS messages when flows complete
Kiosk Check-in
Transform any tablet or touchscreen into an intelligent check-in station. Visitors tap to start, speak naturally, and watch their information appear on screen in real-time. No typing, no clipboards, no waiting.
- Voice-first experience: visitors just speak, no typing required
- Real-time display shows information as it's collected
- Full branding customization (logo, colors, messages)
- Instant staff alerts via dashboard and email
- Smart session management with auto-reset
Restricted Topics & Guardrails
Set clear boundaries for your AI agent with restricted topics. Define questions your agent cannot answer under any circumstances. Essential for regulated industries like legal, medical, and financial services.
- Define topics the agent must never discuss
- Maintain compliance with industry regulations
- Protect your business from liability risks
- Redirect callers to qualified professionals
Waterfall Phone Transfers
Route calls through multiple destinations until someone answers. Set up 1 transfer destination on Starter, 3 on Scale, or 7 on Growth. Route calls by department or team. Ensure callers always reach a real person when needed.
- Sequential routing through multiple team members
- 1 destination on Starter, 3 on Scale, 7 on Growth
- Automatic fallback when lines are busy
- Customizable ring duration per destination
- Set up waterfall transfers by department or team
- Mark phone numbers as VIP callers to bypass AI completely
- VIP callers transfer instantly to dedicated lines
Automatic Contact Database
Import up to 10,000 contacts via CSV or let Dialbox build your database automatically from every interaction. Custom fields train your AI to recognize VIPs, preferences, and account details. When someone calls, your AI already knows who they are.
- Bulk CSV import up to 10,000 contacts at once
- Smart duplicate handling: skip, update existing, or create new
- Custom fields: text, number, date, and dropdown types
- Mark fields as "Show in Agent Context" to train your AI
- AI knows customer preferences, tiers, and history during calls
- Validation catches bad phone numbers and emails on import
- Complete conversation history linked to each contact
- Search across name, company, phone, email, and custom fields
