Unlimited Calls vs $395/mo for 100 Minutes
TL;DR Ruby charges $395/mo for just 100 minutes with $4.95-$5.95/min overage fees. A busy month can easily exceed $600-$1,000. Dialbox offers unlimited calls from $59/mo CAD with predictable pricing and PIPEDA compliance.
Ruby Receptionist offers premium human receptionist services starting at $395/month for just 100 minutes. Dialbox provides unlimited AI-powered call answering with consistent quality 24/7, PIPEDA compliance, and up to 85% cost savings for Canadian businesses.
Why businesses look for Ruby Receptionist alternatives
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High overage costs. $4.95-$5.95 per minute adds up fast when you exceed your plan.
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Minute counting feels unfair. Quick 15-second transfers often count as a full minute.
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Script issues. Inconsistent adherence to custom scripts means calls get mishandled.
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Auto-renewal traps. Hard to downgrade mid-cycle and 15% of reviews cite hidden fees.
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Hold times during peak hours. 5-10% call abandonment when operators are busy.
What is Ruby Receptionist?
Ruby Receptionist is a premium US-based live receptionist service known for their 'white glove' customer experience. Plans start at $395/month for 100 minutes (Starter), scaling to $2,295/month for 1,000 minutes (Ultimate). Additional minutes cost $4.95-$5.95 each. There's a 3-month minimum commitment, with month-to-month available at a 20% premium.
What is Dialbox?
Dialbox is a Canadian AI phone answering service built specifically for Canadian businesses. Unlike services with per-call or per-minute pricing, Dialbox offers unlimited calls with flat monthly rates. Our AI provides consistent quality 24/7, bilingual support in English and French, and full PIPEDA compliance. We integrate seamlessly with your CRM, calendar, and business tools to capture leads, book appointments, and convert more callers into customers.
Ready to replace voicemail with AI? Dialbox answers every call professionally, 24/7.
Dialbox vs Ruby Receptionist
See why Canadian businesses are choosing Dialbox.
Dialbox
- Unlimited calls from $59/mo CAD
- Consistent AI quality on every call
- Instant call answering, zero wait time
- 24/7 availability, same quality always
- Bilingual (English and French) included
- No contracts, cancel anytime
- PIPEDA compliant with Canadian data storage
Ruby Receptionist
- $395/mo for just 100 minutes, then $4.95-$5.95 per extra minute
- Quality varies by operator. Some reviews mention mishandled calls and wrong transfers.
- Hold times during peak hours. 5-10% call abandonment reported.
- After-hours may have reduced coverage
- Primarily English-focused service
- 3-month minimum commitment required
- No PIPEDA compliance or Canadian data storage
Dialbox by the numbers
Key Benefits of Dialbox vs Ruby Receptionist
- Unlimited calls with flat monthly pricing
- Consistent call quality on every interaction
- No per-minute fees or surprise charges
- Detailed analytics with searchable transcripts
- PIPEDA-compliant for Canadian businesses
- Seamless business tool integrations
Which should you choose?
Here's a simple framework to help you decide.
Choose Ruby Receptionist when...
- You require a human for every single call
- You have very low call volume (under 50 minutes/month)
- Premium pricing is not a concern for your business
- You prefer human operators over AI
Choose Dialbox when...
RECOMMENDED- You're a Canadian business that needs PIPEDA compliance
- You want unlimited calls without tracking minutes
- You need predictable monthly costs
- You need bilingual support (English and French)
- You want 24/7 consistent quality
- You need advanced analytics and transcripts
Switching from Ruby Receptionist
What transfers
- Your existing phone number (via forwarding)
- Business hours and availability settings
- Custom greetings and call scripts
- FAQ responses and common scenarios
Migration support
Self-service setup in under 10 minutes. Our team can help configure complex workflows if needed.
Timeline
Most businesses go live same day. No lengthy onboarding like traditional services.
Frequently Asked Questions
Common questions about switching from Ruby Receptionist to Dialbox
How does Dialbox's pricing compare to Ruby Receptionist?
Ruby Receptionist charges $245/month for just 50 minutes, with additional minutes at $4.95 each. A business taking 200 minutes of calls monthly could pay over $1,000 with Ruby. Dialbox offers unlimited calls with flat monthly pricing, saving businesses up to 85% while eliminating the stress of tracking minutes and overage fears.
Is Dialbox's AI as good as Ruby's human receptionists?
Dialbox uses advanced conversational AI that provides consistent, high-quality interactions on every call. Unlike human receptionists who may have off days, be distracted, or make errors, Dialbox delivers the same exceptional experience 24/7. Our AI handles unlimited concurrent calls without wait times and continuously improves.
Can I switch from Ruby to Dialbox easily?
Yes. Dialbox offers instant self-service setup. You can configure your AI receptionist in minutes with your business information, custom greetings, and call handling preferences. Many businesses switch from Ruby to Dialbox and are fully operational within an hour.
How does Dialbox handle complex calls compared to Ruby?
Dialbox's AI is designed to handle a wide range of call scenarios including lead qualification, appointment scheduling, and FAQ responses. For calls requiring human attention, Dialbox intelligently routes to your team based on urgency and your preferences. This hybrid approach ensures efficiency while maintaining quality.
Ready to Leave Ruby Receptionist Behind?
Join Canadian businesses enjoying unlimited AI calls with predictable pricing and PIPEDA compliance.