Follow Up Without Lifting a Finger
Following up after a service builds loyalty, earns reviews, and uncovers upsell opportunities. But it rarely happens because your team is too busy. Dialbox makes outbound follow-up calls automatically, checking satisfaction and flagging opportunities.
Most Businesses Never Follow Up
Only 20% of businesses make follow-up calls after service. The other 80% miss repeat business, referrals, and early warning signs of unhappy customers who leave bad reviews instead.
Only 20% of businesses follow up after service
more expensive to acquire a new customer than retain an existing one
of customers who leave do so because they feel neglected
How Dialbox Handles Outbound Follow-Up Calls
Our AI phone answering service takes care of everything from the first ring to the follow-up.
Trigger Set
Define when follow-up calls should happen. After a service, post-purchase, or on a schedule.
AI Calls the Customer
Dialbox calls with a friendly check-in. "Hi, this is [Business]. We wanted to make sure everything went well with your recent visit."
Feedback Captured
Satisfaction level, any issues, and additional needs are captured during the conversation.
Action Items Created
Unhappy customers get flagged for immediate attention. Happy customers get asked for a review.
Who Uses Outbound Follow-Up Calls
Businesses across industries rely on Dialbox to handle this automatically.
HVAC
AI calls 48 hours after a furnace install to confirm satisfaction and offer a maintenance plan.
Auto Repair
AI follows up 3 days after service to check if the car is running well and ask for a Google review.
Dentists
AI calls the day after a procedure to check on recovery and remind about care instructions.
Landscaping
AI calls after the first mow of the season to confirm satisfaction and offer additional services.
What You're Paying Now vs. Dialbox
The old way costs more and does less. Here's the math.
Customer success manager (part-time)
Dialbox
Everything You Need, Nothing You Don't
Every feature works together so you can replace voicemail with AI that actually helps your callers.
See It in Action
Precision Auto Care
The Challenge
No follow-up process existed. Unhappy customers left negative reviews instead of calling back. Repeat business was stagnant.
The Solution
Dialbox calls every customer 3 days after service to check satisfaction and request a review if they are happy.
Results
Frequently Asked Questions
Everything you need to know about outbound follow-up calls.
What triggers a follow-up call?
You define the triggers. Common ones include: service completed, invoice paid, appointment attended, or a set number of days after purchase.
Can the AI ask for Google reviews?
Yes. If the customer reports being satisfied, the AI can suggest leaving a review and even provide a link via text message.
What happens if a customer is unhappy during the follow-up?
Unhappy customers are flagged immediately with their concerns. Your team gets a notification to reach out personally.
Can follow-up calls include upsell offers?
Yes. Configure the AI to mention relevant services or promotions based on what service the customer received.
Your next customer is calling.
Make sure someone answers.
Set up outbound follow-up calls with Dialbox in minutes. Try free for 7 days.
New Lead - Sarah Mitchell
(416) 555-0189 · 2 min call
AI Summary
Homeowner needs emergency furnace repair. Unit making loud noise and not heating. Available tomorrow morning. Wants callback within the hour.