One AI. Every Location.
Managing phone systems across multiple locations is a headache. Different numbers, different staff, inconsistent customer experience. Dialbox gives you one AI receptionist that knows every location, uses location-specific scripts, and routes calls to the right place.
Inconsistent Phone Service Across Locations
Multi-location businesses struggle with inconsistent call handling. Some locations answer fast. Others miss calls. Different staff give different answers. Customers notice, and it erodes trust.
of multi-location businesses report inconsistent phone handling
higher customer complaint rate for businesses with inconsistent service
per location for a dedicated receptionist
How Dialbox Handles Phone Answering for Multi-Location Businesses
Our AI phone answering service takes care of everything from the first ring to the follow-up.
Locations Configured
Set up each location with its own phone number, hours, services, and team members.
Calls Routed
Dialbox answers with the correct location greeting and uses location-specific information.
Consistent Experience
Every location provides the same professional experience. Same quality, same scripts, same reliability.
Centralized Dashboard
Manage all locations from one dashboard. See call volumes, leads, and appointments across every location.
Who Uses Phone Answering for Multi-Location Businesses
Businesses across industries rely on Dialbox to handle this automatically.
Dentists
Dental group with 4 offices. AI answers each with the right office name, checks the right calendar, books at the right location.
Property Managers
Property management company with 8 properties. AI routes tenant calls to the correct property team.
Medical Clinics
Medical clinic group with 3 locations. AI books patients at their preferred location with the right physician.
Auto Repair
Auto shop group with 5 locations. AI routes calls by postal code to the nearest shop.
What You're Paying Now vs. Dialbox
The old way costs more and does less. Here's the math.
Receptionist at each location (3 locations)
Dialbox
Everything You Need, Nothing You Don't
Every feature works together so you can replace voicemail with AI that actually helps your callers.
See It in Action
ClearView Optometry
The Challenge
Each location had its own receptionist with different skills and availability. Patients at one location had a great experience while others didn't.
The Solution
Dialbox provides consistent AI answering across all 3 locations with location-specific calendars and services.
Results
Frequently Asked Questions
Everything you need to know about phone answering for multi-location businesses.
Can each location have a different phone number?
Yes. Each location keeps its own phone number. Dialbox answers with the correct location name and information based on which number was called.
Can callers be transferred between locations?
Yes. If a caller needs a different location, the AI can transfer them or book an appointment at the preferred location.
How does billing work for multiple locations?
Additional Locations are add-ons on Scale and Growth. Scale is $54 CAD per location per month for a real second branch. Growth is $109 CAD per location per month and adds per-location flow, agent persona, and knowledge-base scoping. Starter plans do not include additional locations. Upgrade to Scale to add a branch.
Can different locations have different operating hours?
Absolutely. Each location has its own schedule. The AI knows when each location is open and adjusts its responses accordingly.
Should I use a Location, an FAQ, or a Flow?
Three different tools for three different jobs. An FAQ entry is prose the agent reads as text, so callers have to ask for branch details. A Flow is a guided script for when a conversation needs to branch. An Additional Location is a dedicated number with structured hours, services, calendars, and validated transfers. The agent auto-detects which branch the caller reached and answers as that branch. Use a flow when the conversation needs to branch. Use a location when the business has a branch.
What is the difference between Scale and Growth for locations?
Scale locations are for businesses that run multiple branches with consistent service. Growth locations are for franchises and groups that want each branch to sound distinctly like itself, with its own auto-start conversation flow, agent persona, and location-scoped knowledge-base lookups.
Your next customer is calling.
Make sure someone answers.
Set up phone answering for multi-location businesses with Dialbox in minutes. Try free for 7 days.
New Lead - Alex Morgan
(416) 555-0189 ยท 2 min call
AI Summary
Caller wants pricing, has questions about setup, and asked to book a consultation later this week.