Critical Calls Get Immediate Attention
When a customer calls with an emergency, every second counts. Dialbox identifies urgent calls through intelligent conversation, assesses severity, and routes them to the right person instantly. Non-urgent calls are handled by AI so your team can focus on what matters.
Delayed Emergency Response Costs You Customers
For businesses that handle emergencies, slow response to urgent calls means lost customers and potential liability. A voicemail system can't tell the difference between a routine inquiry and a burst pipe at midnight.
of customers expect a response within 10 minutes for emergencies
more likely to lose a customer after a poorly handled emergency call
average revenue from a single emergency service call
How Dialbox Handles Emergency Call Routing and Triage
Our AI phone answering service takes care of everything from the first ring to the follow-up.
AI Assesses Urgency
The AI asks targeted questions to determine if the call is an emergency, urgent, or routine.
Emergency Escalated
True emergencies are immediately transferred to on-call staff with full context provided.
Urgent Calls Queued
High-priority but non-emergency calls are logged with callback targets and sent as priority notifications.
Routine Handled
Standard inquiries are fully handled by AI. Appointments booked, questions answered, messages taken.
Who Uses Emergency Call Routing and Triage
Businesses across industries rely on Dialbox to handle this automatically.
Plumbers
Burst pipe at 2 AM. AI identifies the emergency, collects the address, and connects the caller to the on-call plumber.
Property Managers
Tenant reports a gas smell. AI escalates immediately to emergency maintenance while advising the tenant to evacuate.
Veterinarians
Pet owner calls about potential poisoning. AI triages severity and routes to the emergency vet on duty.
IT Services
Client's server is down. AI confirms the outage details and pages the on-call technician immediately.
What You're Paying Now vs. Dialbox
The old way costs more and does less. Here's the math.
24/7 emergency answering service
Dialbox
Everything You Need, Nothing You Don't
Every feature works together so you can replace voicemail with AI that actually helps your callers.
See It in Action
QuickFix Plumbing
The Challenge
On-call plumbers were fielding all after-hours calls personally, including non-emergency requests, leading to burnout and delayed response to real emergencies.
The Solution
Dialbox triages all after-hours calls. Only true emergencies go to the on-call plumber. Everything else is captured for next-day follow-up.
Results
Frequently Asked Questions
Everything you need to know about emergency call routing and triage.
How does the AI determine if a call is a true emergency?
You define your emergency criteria. The AI uses keyword detection and targeted questions to assess urgency. For example, "water flooding" or "no heat in winter" would trigger emergency routing.
Can I change on-call staff schedules?
Yes. Update your on-call rotation anytime through the Dialbox dashboard. The AI always routes to the current on-call person.
What if the on-call person doesn't answer?
Set up escalation chains. If the primary contact doesn't answer within your defined timeframe, the call escalates to the next person on the list.
Are emergency calls recorded?
Yes. All calls are recorded and transcribed for quality assurance and documentation purposes.
Your next customer is calling.
Make sure someone answers.
Set up emergency call routing and triage with Dialbox in minutes. Try free for 7 days.
New Lead - Sarah Mitchell
(416) 555-0189 · 2 min call
AI Summary
Homeowner needs emergency furnace repair. Unit making loud noise and not heating. Available tomorrow morning. Wants callback within the hour.