Every Caller. Their Language.
In a bilingual market, answering only in English means turning away customers. Dialbox detects the caller's language and responds naturally in English and French (Canada) or English and Spanish (US). No awkward transfers. No "please hold for a French representative." Just smooth bilingual service.
Monolingual Service Loses Bilingual Customers
In Canada, 22% of the population speaks French as their first language. In the US, 13% are native Spanish speakers. If your phone system can't serve them, they'll find a business that can.
of Canadians speak French as their first language
of bilingual customers prefer to do business in their first language
say they are more likely to buy when addressed in their native language
How Dialbox Handles Bilingual Phone Answering
Our AI phone answering service takes care of everything from the first ring to the follow-up.
Caller Speaks
The caller greets Dialbox in their preferred language. The AI detects the language instantly.
AI Responds in Kind
The conversation continues naturally in the caller's language. No prompts to "press 1 for English."
Full Service Provided
Appointment booking, lead capture, and information sharing all happen in the caller's language.
Summary in Your Language
Call summaries are delivered to you in your preferred language regardless of what the caller spoke.
Who Uses Bilingual Phone Answering
Businesses across industries rely on Dialbox to handle this automatically.
Medical Clinics
Francophone patient calls a clinic in Ottawa. AI handles the appointment booking entirely in French.
Lawyers
French-speaking client calls about a legal matter. AI conducts intake in French and notifies the bilingual attorney.
Government Services
Citizen calls a municipal office. AI provides information in both official languages as required.
Real Estate
Francophone buyer inquires about a property. AI provides listing details and schedules a showing in French.
What You're Paying Now vs. Dialbox
The old way costs more and does less. Here's the math.
Bilingual receptionist
Dialbox
Everything You Need, Nothing You Don't
Every feature works together so you can replace voicemail with AI that actually helps your callers.
See It in Action
Clinique Santé Plus
The Challenge
Serving both English and French patients but only one bilingual receptionist. When she was busy or absent, French-speaking patients got English-only voicemail.
The Solution
Dialbox handles overflow and after-hours calls in both languages, ensuring every patient is served in their preferred language.
Results
Frequently Asked Questions
Everything you need to know about bilingual phone answering.
How does the AI detect which language the caller speaks?
Dialbox listens to the caller's initial greeting and automatically switches to their language. It can also be configured to offer a language choice at the start of the call.
Can the AI handle a conversation that switches between languages?
Yes. Code-switching is common in bilingual communities. Dialbox handles mixed-language conversations naturally.
Are call summaries available in both languages?
Call summaries are delivered in your preferred language, regardless of what language the caller spoke.
Is the French support Canadian French or European French?
Dialbox uses Canadian French, including Quebecois expressions and terminology appropriate for the Canadian market.
Your next customer is calling.
Make sure someone answers.
Set up bilingual phone answering with Dialbox in minutes. Try free for 7 days.
New Lead - Sarah Mitchell
(416) 555-0189 · 2 min call
AI Summary
Homeowner needs emergency furnace repair. Unit making loud noise and not heating. Available tomorrow morning. Wants callback within the hour.