Tenant Calls Handled. Maintenance Dispatched. 24/7.
Property management means 24/7 availability. Tenants call about leaking pipes at midnight, lockouts on weekends, and noise complaints at 2 AM. You cannot be personally available around the clock, but your phone system can be. Dialbox handles tenant calls, logs maintenance requests, and escalates emergencies.
Why Property Management Companies Struggle With Phones
24/7 Availability Expected
Tenants expect their property manager to be reachable at all times. Missed calls lead to complaints and bad reviews.
Emergency Triage
Not every after-hours call is an emergency. But you cannot tell which is which without answering.
Maintenance Coordination
Logging, prioritizing, and dispatching maintenance requests takes hours every week.
Tenant Turnover Inquiries
Prospective tenants call about listings. If no one answers, they move on to the next property.
Features That Matter for Property Management Companies
Our AI phone answering service is built for businesses like yours.
Maintenance Request Logging
AI captures issue type, unit number, urgency, and tenant contact info.
Complete maintenance tickets created automatically from every call.
Emergency Escalation
True emergencies (fire, flood, gas) are immediately routed to on-call staff.
Life-safety issues get instant attention. Routine requests wait for business hours.
Leasing Inquiries
AI answers questions about available units, pricing, and schedules viewings.
Prospective tenants get immediate answers instead of going to the next listing.
Multi-Property Support
AI handles calls for multiple properties with property-specific information.
One system manages all your properties with the right info for each.
Tenant Communication Log
Every call is recorded and summarized for your records.
Complete communication history for every tenant. Useful for disputes.
Recommended: Growth Plan
Most property management companies start with our Growth plan. Replace voicemail with AI for a fraction of the cost of hiring.
Property Management Companies We Serve
Explore how we help specific industries.
Real Results
Greenwood Property Group
The Challenge
Manager received 30+ calls daily, including 5-10 after-hours calls. Emergency calls were mixed with routine maintenance requests. Leasing inquiries went unanswered on weekends.
The Solution
Dialbox handles all tenant calls 24/7, triages emergencies, logs maintenance requests, and handles leasing inquiries.
Results
Frequently Asked Questions
Can Dialbox handle calls for multiple properties?
Yes. Each property gets its own profile with specific information, maintenance contacts, and emergency procedures.
How does emergency escalation work for property management?
You define what constitutes an emergency (flood, fire, gas leak, lockout). The AI identifies these keywords and immediately contacts your on-call maintenance staff.
Can it log maintenance requests in our system?
Dialbox captures all maintenance request details and can send them via email, webhook, or direct integration to your property management software.
Does it handle leasing inquiries?
Yes. Configure the AI with unit availability, pricing, amenities, and showing schedules. Prospective tenants get immediate answers and can book viewings.
Your phone is your business.
Make it work for you.
Join property management companies who trust Dialbox for professional AI phone answering. 7-day free trial.
New Lead - Sarah Mitchell
(416) 555-0189 · 2 min call
AI Summary
Homeowner needs emergency furnace repair. Unit making loud noise and not heating. Available tomorrow morning. Wants callback within the hour.