Your Front Desk Is Overwhelmed. Your Patients Notice.
Medical and dental practices handle hundreds of calls daily. Appointment scheduling, patient questions, prescription refills, insurance inquiries. Your front desk staff are drowning. Patients wait on hold. Some hang up and find another provider. Dialbox handles the phone so your team can handle the patients.
Why Medical & Dental Practices Struggle With Phones
Hold Times Frustrate Patients
When 5 patients call at once, 4 are on hold. Average hold time at medical practices is 8 minutes.
Monday Morning Rush
Monday mornings generate 3x normal call volume. Weekend symptoms, appointment requests, and lab results all hit at once.
Front Desk Burnout
Reception staff spend 70% of their time on the phone instead of helping patients in the office.
No-Shows Waste Revenue
Without automated reminders, 20-30% of patients no-show. Each empty slot costs $200-$500.
Features That Matter for Medical & Dental Practices
Our AI phone answering service is built for businesses like yours.
Patient Scheduling
AI books, reschedules, and cancels appointments based on your calendar.
Patients get booked immediately without waiting on hold.
New Patient Intake
AI collects insurance, medical history, and current symptoms.
Patients arrive prepared. First appointment time is maximized.
Privacy Compliant
Meets PIPEDA and HIPAA requirements for patient data handling.
Peace of mind that patient information is handled correctly.
Appointment Reminders
Automated reminder calls reduce no-shows by up to 50%.
Every confirmed appointment is a guaranteed revenue slot.
Triage Support
AI assesses urgency and routes true emergencies appropriately.
Urgent patients get immediate attention. Routine calls are handled by AI.
Recommended: Scale Plan
Most medical & dental practices start with our Scale plan. Replace voicemail with AI for a fraction of the cost of hiring.
Medical & Dental Practices We Serve
Explore how we help specific industries.
Real Results
Harmony Family Dental
The Challenge
Front desk staff spent 80% of time on phones. Monday mornings were chaos. 15% of calls went to voicemail during peak hours.
The Solution
Dialbox handles appointment scheduling, new patient intake, and after-hours calls. Front desk manages in-office patients.
Results
Frequently Asked Questions
Is Dialbox HIPAA/PIPEDA compliant for medical use?
Yes. Dialbox meets the privacy requirements for medical and dental practices. Patient data is encrypted and handled according to PIPEDA and HIPAA standards.
Can the AI schedule with specific doctors or hygienists?
Yes. The AI checks individual provider calendars and books with the correct provider based on service type and patient preference.
How does it handle medical emergencies?
The AI is configured to identify medical emergencies and direct patients to call 911 or transfer to your on-call provider immediately.
Can patients check their appointment status?
Yes. Callers can confirm, reschedule, or cancel existing appointments through the AI.
Your phone is your business.
Make it work for you.
Join medical & dental practices who trust Dialbox for professional AI phone answering. 7-day free trial.
New Lead - Sarah Mitchell
(416) 555-0189 · 2 min call
AI Summary
Homeowner needs emergency furnace repair. Unit making loud noise and not heating. Available tomorrow morning. Wants callback within the hour.