Your Online Store Needs an Offline Voice
E-commerce businesses focus on digital channels. But customers still call. Order status questions, return requests, product inquiries, shipping issues. Without phone support, these customers feel abandoned. Dialbox adds a professional phone channel to your e-commerce business without the overhead of a call centre.
Why E-Commerce & Online Businesses Struggle With Phones
No Phone Support
Most e-commerce businesses have no phone number at all. Customers who prefer phone contact go elsewhere.
Order Anxiety
Customers call when their order is delayed, damaged, or missing. Email support is too slow for anxious buyers.
Cart Abandonment
High-value orders are abandoned because buyers had a question they could not get answered immediately.
Return Headaches
Return processes handled by email create frustration. A phone call resolves issues faster.
Features That Matter for E-Commerce & Online Businesses
Our AI phone answering service is built for businesses like yours.
Order Support
AI handles order status inquiries, shipping questions, and delivery updates.
Customers get instant answers about their orders without email back-and-forth.
Return Processing
AI walks customers through return procedures and collects necessary details.
Returns handled efficiently reduce customer frustration and support load.
Product Questions
AI answers common product questions based on your product catalog.
Customers get the information they need to make a purchase decision.
Pre-Sale Support
High-value prospects can call with questions before placing large orders.
Convert hesitant buyers by giving them a human-like conversation.
Multi-Channel Integration
Call data flows to your e-commerce platform, CRM, and helpdesk.
Complete customer interaction history across all channels.
Recommended: Scale Plan
Most e-commerce & online businesses start with our Scale plan. Replace voicemail with AI for a fraction of the cost of hiring.
E-Commerce & Online Businesses We Serve
Explore how we help specific industries.
Real Results
NorthernGear.ca
The Challenge
No phone support meant frustrated customers emailed complaints about shipping delays. Cart abandonment on orders over $200 was 78%.
The Solution
Added Dialbox phone line to the website. AI handles order inquiries, product questions, and return initiation.
Results
Frequently Asked Questions
Can the AI access our order system?
Dialbox can integrate with your e-commerce platform through webhooks and APIs. The AI can reference order information during calls.
We are an online-only business. Do we really need phone support?
Studies show that 60% of consumers prefer phone contact for complex issues. Adding a phone channel reduces cart abandonment and increases customer satisfaction.
Can it handle high volume during sales events?
Yes. Dialbox handles unlimited simultaneous calls. Black Friday, product launches, and flash sales are handled without adding staff.
How do customers find our phone number?
Add it to your website header, contact page, order confirmation emails, and checkout page. Customers will use it when they need reassurance.
Your phone is your business.
Make it work for you.
Join e-commerce & online businesses who trust Dialbox for professional AI phone answering. 7-day free trial.
New Lead - Sarah Mitchell
(416) 555-0189 · 2 min call
AI Summary
Homeowner needs emergency furnace repair. Unit making loud noise and not heating. Available tomorrow morning. Wants callback within the hour.