PRIVACY POLICY
We take your privacy seriously
Privacy Policy for Dialbox.ca
Last Updated: February 10, 2025
1. Information We Collect
We collect the following data to provide and improve our services:
- Personal Information:
- Names, phone numbers, email addresses, billing/payment details (processed via Stripe).
- Call logs, document data, and account usage information.
- Non-Personal/Technical Data:
- Analytics (e.g., website traffic, usage patterns) through Google Analytics.
- Cookies and session data (see Section 6).
2. How We Use Your Data
Your information is used for:
- Creating and managing your account.
- Processing orders and payments.
- Providing customer support and resolving issues.
- Sending marketing communications (you may opt out at any time).
- Improving our services and developing new features.
- Preventing fraud and ensuring security.
3. Sharing Your Data
We only share your data under these circumstances:
- Service Providers:
- Payment processors (e.g., Stripe) for transaction completion.
- Email marketing tools for campaigns (opt-out available).
- Google Analytics for website performance tracking.
- Third-Party Apps: Data is shared with apps you explicitly link to your account (review their policies separately).
- Legal Compliance: If required by law (e.g., court orders, government requests).
4. Your Rights
You have the right to:
- Access, correct, or delete your account data.
- Opt out of marketing emails (via your dashboard or by emailing support).
- Request account deletion (processed within 90 days; see Section 9).
To exercise these rights, contact us at hello@dialbox.ca or use your account dashboard.
5. Security Measures
We protect your data with:
- SSL encryption for all data transfers.
- Canadian-based servers for app data storage.
- Restricted employee access and regular security audits.
6. Cookies & Tracking
- Purpose: Session management (e.g., login continuity) and analytics.
- Third Parties: Google Analytics uses cookies (view their Privacy Policy).
- No Advertising Cookies: We do not use cookies for ads.
- Managing Cookies: Adjust your browser settings to block cookies (note: some features may not work).
7. International Data Transfers
- App Data: Stored exclusively in Canada.
- Marketing Website: Hosted on servers outside Canada (e.g., U.S./EU). Data transferred is protected under applicable laws.
8. Children’s Privacy
Our services are not intended for minors under 16. We do not knowingly collect data from underage users.
9. Data Retention
- Data is retained until account deletion.
- After deletion, residual data is stored for 90 days for legal, fraud prevention, or backup purposes.
10. Policy Updates
Changes will be communicated via:
- A notice on our website or app dashboard.
- The "Last Updated" date at the top of this policy.
11. Contact Us
For privacy questions or requests:
This policy complies with Canadian privacy laws (PIPEDA) and international standards.
Dialbox.ca is committed to protecting your privacy.