Elevate Your Studio's Efficiency with Mindbody Integration

Our integration connects directly to your Mindbody scheduling system in real-time. When a client calls to book a class or appointment, Dialbox's AI checks your current schedule, including class capacity limits, instructor availability, and room assignments. The AI can see which classes have spots available and which are waitlist-only. It guides the client through selecting the right class type, time slot, and instructor based on their preferences. For appointments, it can match clients with the right service provider based on specialties and availability. Once the client confirms their selection, the booking is instantly created in your Mindbody system with all the proper details, just as if your staff had entered it manually. The client receives immediate verbal confirmation, and your existing Mindbody notification system sends any configured email or text confirmations.

Absolutely! When a new client calls, our AI conducts a friendly, conversational intake process that collects all the information you need for your Mindbody database. This includes basic contact information, emergency contacts, liability waiver acknowledgment, how they heard about your business, and any specific health information you typically collect. The AI follows your studio's exact registration protocols and ensures all required fields are completed. This information is then used to create a complete client profile directly in your Mindbody system. The client arrives for their first appointment already in your system, with their profile properly set up, saving your front desk staff valuable time and creating a seamless first impression. This is especially valuable for busy studios where staff are often teaching or assisting clients rather than sitting at the front desk.

While Dialbox is trained to handle a wide range of inquiries specific to your studio—including class descriptions, pricing, cancellation policies, and instructor specialties—we understand that some situations require human expertise. For these cases, Dialbox offers several options: during business hours, the AI can seamlessly transfer the call to your staff with a brief summary of the client's needs; after hours, it can take detailed messages with all relevant context for follow-up; or for VIP clients, it can even reach an on-call staff member via text message to join the call. You control exactly how and when these escalations happen. Our system continuously learns from these interactions, so the AI gets smarter over time about what it can handle independently versus what requires staff attention, making your studio's phone operations increasingly efficient.