# Dialbox Pricing Last updated: June 11, 2026 Website: https://dialbox.ca Pricing page: https://dialbox.ca/pricing Contact: hello@dialbox.ca Phone: (249) 209-5699 Currency: CAD Region: Canada Free trial: 7 days for Virtual Receptionist plans Credit card required at sign-up: Yes Unlimited inbound call minutes: Yes Per-minute fees: No Overage charges on inbound AI Receptionist minutes: No Dialbox pricing principle: Businesses should not be penalized for getting more calls. Every Virtual Receptionist plan includes unlimited inbound caller minutes, so success creates more opportunities instead of surprise usage charges. ## Standalone Products ### Business Phone - Monthly billing: 39 CAD/user/month - Annual billing: 33 CAD/user/month annual equivalent, billed 390 CAD/user/year - Best for: Teams that need a business number, calling, texting, voicemail, IVR, and extensions without live AI answering. - Availability: Self-serve Business Phone onboarding is not open yet. Customers cannot sign up for Business Phone directly today. Contact Dialbox for availability. - Relationship to AI Receptionist: AI Receptionist plans include one primary business number and one included owner/admin phone user. They do not include the full Business Phone system unless Business Phone is added. - Receptionist customers can add Business Phone to run a standard phone tree and route selected calls or extensions to the AI Receptionist. - Includes: - Unlimited domestic calling to USA and Canada - SMS and MMS from your business number - Standard voicemail - IVR phone menus - Team extensions - SIP desk phones - Hold and transfer - Optional add-ons: - AI Voicemail: 15 CAD/month or 150 CAD/year - 1-800 Toll-Free: 30 CAD/month or 360 CAD/year ### Assist - Monthly billing: 39 CAD/user/month - Annual billing: 33 CAD/user/month annual equivalent, billed 390 CAD/user/year - Best for: AI support for staff who handle customers. - Availability: Available as a standalone product. Self-serve checkout still needs wiring. - Includes: - Text and voice chat with AI - Knowledge base access - Assist Live support during customer calls - Suggested responses, summaries, and next steps - Lookups across contacts, calendars, call history, email insights, documents, and connected tools - Permissions that follow staff roles and connected systems - User-confirmed 1:1 customer texts and calls within included limits ### Assist Voice Station - Monthly billing: 39 CAD/station/month - Annual billing: 33 CAD/station/month annual equivalent, billed 390 CAD/station/year - Best for: Shared tablet-based voice access in communal staff spaces. - Availability: Available as an Assist add-on. - Includes: - PIN-authenticated staff access - Hands-free voice AI for shared spaces - Knowledge and business-data lookup by voice - Uses Assist permissions and connected systems - Separate from individual Assist seats ## Plans ### Starter - Monthly billing: 65 CAD/month - Annual billing: 59 CAD/month annual equivalent, billed 708 CAD/year - Best for: Small businesses that want 24/7 AI answering with unlimited inbound minutes. - Includes: - Unlimited inbound call minutes - Unlimited simultaneous calls - AI trained on your business details, services, products, and FAQs - Message taking with caller details - Intelligent contacts list - Staff and contacts directory - Ring before AI - Service areas - Website Chatbot - Website Forms - Limits: - Max inbound call duration: 10 minutes - Live transfer to 1 external number by default ### Scale - Monthly billing: 139 CAD/month - Annual billing: 125 CAD/month annual equivalent, billed 1501 CAD/year - Best for: Growing teams that need texting, booking, and more transfer flexibility. - Includes: - Everything in Starter - Two-way SMS and MMS with AI - Automatic SMS translation - Team calendar bookings - Text During Call - Text After Call - Quick Replies with merge tags and media - CRM and data integrations - Website Forms without Dialbox branding - Limits: - Max inbound call duration: 10 minutes - Live transfer to 3 external numbers by default ### Growth - Monthly billing: 299 CAD/month - Annual billing: 269 CAD/month annual equivalent, billed 3229 CAD/year - Best for: Established businesses that need advanced automation, richer knowledge, and longer inbound calls. - Includes: - Everything in Scale - Knowledge base corpus - Advanced Flow Builder with branching, loops, calculator, and data API - Longer inbound call limits - More live transfer capacity - Front Desk Kiosk eligibility - Limits: - Max inbound call duration: 20 minutes - Live transfer to 7 external numbers by default ## Add-ons | Add-on | Monthly | Annual | Billing unit | | --- | --- | --- | --- | | Business Phone User License | 39 CAD/user/month | 33 CAD/user/month annual equivalent, billed 390 CAD/user/year | Per user | | AI Voicemail | 15 CAD/month | 13 CAD/month annual equivalent, billed 150 CAD/year | Per account | | Assist Voice Station | 39 CAD/station/month | 33 CAD/station/month annual equivalent, billed 390 CAD/station/year | Per station | | Front Desk Kiosk | 269 CAD/month | 224 CAD/month annual equivalent, billed 2690 CAD/year | Per kiosk | | Additional Location (Scale) | 54 CAD/month | 45 CAD/month annual equivalent, billed 540 CAD/year | Per location | | Additional Location (Growth) | 109 CAD/month | 91 CAD/month annual equivalent, billed 1092 CAD/year | Per location | | 1-800 Toll-Free | 30 CAD/month | 30 CAD/month annual equivalent, billed 360 CAD/year | Per number | | Campaigns Starter | 59 CAD/month | 49 CAD/month annual equivalent, billed 588 CAD/year | Manual and scheduled warm customer AI call and SMS campaigns | | Campaigns Pro | 129 CAD/month | 108 CAD/month annual equivalent, billed 1290 CAD/year | Automated CRM and event-triggered warm customer AI call and SMS campaigns | | Additional External Routing | 10 CAD/month | 8 CAD/month annual equivalent, billed 100 CAD/year | Per routing slot | ## Notes - Some add-ons extend Virtual Receptionist. Business Phone can be purchased standalone or added to a receptionist plan, but self-serve Business Phone onboarding is not open yet. - Business Phone user licenses unlock manual calling, SMS, voicemail, IVR, and phone-system controls. There is no discounted dialer add-on for AI Receptionist. - AI Voicemail is a Business Phone add-on for missed-call voicemail only. It does not answer live calls, use tools, book appointments, or replace Virtual Receptionist. - Campaigns Starter is for manual or scheduled warm customer AI call and SMS campaigns. Starter includes 75 AI call attempts/month, 300 connected AI-call minutes/month, 500 SMS segments/month, 3 active campaigns, 1,000 contacts touched/month, 5-minute max campaign calls, 60 call attempts/hour, and 250 call attempts/day. - Campaigns Pro is for automated CRM or event-triggered warm customer campaign workflows. Pro includes 200 AI call attempts/month, 800 connected AI-call minutes/month, 2,000 SMS segments/month, 10 active campaigns, 10,000 contacts touched/month, 10-minute max campaign calls, 100 call attempts/hour, 500 call attempts/day, and approved overages or custom volume options. - Campaigns are never for cold outreach, prospecting, scraped lists, rented lists, or third-party lead campaigns. Starter is 45 USD/month or 456 USD/year, and 59 CAD/month or 588 CAD/year. Pro is 99 USD/month or 990 USD/year, and 129 CAD/month or 1,290 CAD/year. Self-serve checkout still needs wiring. - Front Desk Kiosk is an AI Receptionist add-on only and has no separate onboarding entry point. - Website Chatbot is included on all plans. - Website Forms are included on all plans. - Pricing is transparent and available without a sales call. - Virtual Receptionist has working self-serve onboarding. Business Phone, Assist, Campaigns, and add-ons use contact/request-access flows today because self-serve checkout still needs wiring.