# Dialbox - Complete AI Context

> Dialbox is an AI-powered business phone system for small teams in Canada and USA. Our Virtual Receptionist answers every call 24/7, qualifies callers, books appointments, and tells you who's worth your time. Our Team Phone System lets your whole team make outbound calls from your business number. No hardware. No per-minute fees. Just one number for your entire team. PIPEDA compliant in Canada, CCPA compliant in USA.

## Company Overview

**Dialbox** is an AI-first phone system for small teams with two core services:

1. **Virtual Receptionist**: AI handles every inbound call, qualifies callers, books appointments, and summarizes who's worth your time.
2. **Team Phone System**: Browser-based softphone for outbound calling. Your whole team shares one business number.

### Service Regions
- **Canada**: https://dialbox.ca - PIPEDA compliant, English/French support
- **USA**: https://dialbox.us - CCPA compliant

### Target Market
- Small and medium businesses in Canada and USA
- Service-based businesses (dental, legal, medical, trades, real estate)
- Businesses that miss calls during busy periods or after hours
- Teams that need to make outbound calls from a shared business number
- Companies replacing voicemail or traditional receptionist services

### Why Businesses Choose Dialbox
- **Never miss a lead**: AI answers every call, 24/7/365. Even at 2am.
- **Know who to call back first**: AI qualifies callers and flags hot leads.
- **Your time protected**: Scammers and tire-kickers handled automatically.
- **Customers actually answer**: Your business name shows on outbound calls.
- **Personal stays personal**: Work calls stay on work apps.
- **No minute anxiety**: Unlimited everything. Predictable billing.
- **Compliance built in**: PIPEDA, CCPA, TCPA, and CASL compliant.

## Pricing Plans

### Canada Pricing (CAD)
| Plan | Price | Virtual Receptionist | Team Phone |
|------|-------|---------------------|------------|
| Starter | $59/month | Basic AI answering, message taking | 1 team line |
| Scale | $129/month | SMS, calendar booking, warm transfers | 3 team lines |
| Growth | $199/month | Visual flow builder, knowledge base, kiosk | 5 team lines |
| Enterprise | $299+/month | Unlimited everything, dedicated manager, SLA | Unlimited lines |

### USA Pricing (USD)
| Plan | Price | Virtual Receptionist | Team Phone |
|------|-------|---------------------|------------|
| Starter | $41/month | Basic AI answering, message taking | 1 team line |
| Scale | $99/month | SMS, calendar booking, warm transfers | 3 team lines |
| Growth | $149/month | Visual flow builder, knowledge base, kiosk | 5 team lines |
| Enterprise | $299+/month | Unlimited everything, dedicated manager, SLA | Unlimited lines |

### Team Line Pricing
- Additional team lines: $20-25 per line/month
- Unlimited outbound calling per line
- No per-minute tracking or overage charges

All plans include: Unlimited inbound call minutes, unlimited simultaneous calls, 26 language support, 6 AI voice options, flexible business hours.

## Virtual Receptionist Features

AI answers every call, text, and chat. 24/7. Then it analyzes sentiment, detects urgency, and tells you exactly what needs your attention.

### Call Handling
- Answers every call instantly. No voicemail, no hold music.
- Unlimited simultaneous calls
- 26 language support with real-time switching
- 6 AI voice options
- Customizable greetings and scripts
- Emergency call prioritization and routing

### Caller Qualification
- AI qualifies callers automatically
- Filters spam and robocalls
- Detects urgency and sentiment
- Prioritizes hot leads for callback
- Custom intake questions
- Lead scoring and tagging

### Appointment Booking
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Team calendar management
- Automatic availability checking
- Confirmation and reminder messages

### Channels
- **Phone**: Inbound call answering
- **SMS**: Two-way AI messaging
- **Website Widget**: Chat-based interactions
- **Kiosk Check-in**: Walk-in visitor management

### Advanced Features
- Visual flow builder with drag-and-drop
- Knowledge base for AI responses
- VIP caller auto-transfer (bypass AI for key contacts)
- Waterfall fallover routing (multi-destination transfers)
- Missed call text-back (auto SMS follow-up)
- Warm transfers with call context

## Team Phone System Features

Your whole team can make and receive calls from any browser. Every outbound call shows your business number. No hardware. No per-minute fees.

### Outbound Calling
- Browser-based softphone (WebRTC dialer)
- Business name shows on caller ID
- Full call history and logging
- Call disposition tracking
- Unlimited calling per line

### Team Collaboration
- Phone extensions for team members (101, 102, etc.)
- Internal team chat
- Warm transfers between team members
- Shared call notes and context

### Call Management
- VIP routing for key contacts
- Real-time call monitoring
- Call recording (where permitted)
- Outbound call analytics

## Integrations

- Google Calendar
- HubSpot CRM
- Salesforce
- Calendly
- Acuity Scheduling
- Square
- Microsoft 365
- Custom webhooks

## Main Pages

- [Homepage](https://dialbox.ca/) - Service overview and signup
- [Pricing](https://dialbox.ca/pricing) - Plan comparison and features
- [Features](https://dialbox.ca/features) - Detailed feature descriptions
- [Integrations](https://dialbox.ca/integrations) - Supported platforms

## Landing Pages

- [AI Phone Answering Canada](https://dialbox.ca/ai-phone-answering-canada) - Canada market guide
- [Replace Voicemail with AI](https://dialbox.ca/replace-voicemail-with-ai) - Voicemail alternative

## All Industry Pages (61)

### Healthcare
- [Dentists](https://dialbox.ca/industries/dentists)
- [Medical Clinics](https://dialbox.ca/industries/medical-clinics)
- [Veterinary Clinics](https://dialbox.ca/industries/veterinary-clinics)
- [Laser Skin Clinics](https://dialbox.ca/industries/laser-skin-clinics)
- [Naturopaths](https://dialbox.ca/industries/naturopaths)
- [Massage Therapists](https://dialbox.ca/industries/massage-therapists)
- [Spas](https://dialbox.ca/industries/spas)

### Legal & Financial
- [Lawyers](https://dialbox.ca/industries/lawyers-legal-firms)
- [Accountants](https://dialbox.ca/industries/accountants-bookkeepers)
- [Notaries](https://dialbox.ca/industries/notaries)
- [Financial Advisors](https://dialbox.ca/industries/financial-advisors)
- [Insurance Agents](https://dialbox.ca/industries/insurance-agents)
- [Mortgage Brokers](https://dialbox.ca/industries/mortgage-brokers)

### Real Estate & Property
- [Real Estate Agents](https://dialbox.ca/industries/real-estate-agents)
- [Property Managers](https://dialbox.ca/industries/property-managers)
- [Home Inspectors](https://dialbox.ca/industries/home-inspectors)
- [Interior Designers](https://dialbox.ca/industries/interior-designers)
- [Architects](https://dialbox.ca/industries/architects)

### Trades & Home Services
- [Plumbers](https://dialbox.ca/industries/plumbers)
- [Electricians](https://dialbox.ca/industries/electricians)
- [HVAC Technicians](https://dialbox.ca/industries/hvac-technicians)
- [General Contractors](https://dialbox.ca/industries/general-contractors)
- [Roofers](https://dialbox.ca/industries/roofers)
- [Painters](https://dialbox.ca/industries/painters)
- [Flooring Installers](https://dialbox.ca/industries/flooring-installers)
- [Drywall Contractors](https://dialbox.ca/industries/drywall-contractors)
- [Home Renovators](https://dialbox.ca/industries/home-renovators)
- [Garage Door Services](https://dialbox.ca/industries/garage-door-services)
- [Gutter Services](https://dialbox.ca/industries/gutter-eavestrough-services)
- [Window Installers](https://dialbox.ca/industries/window-installers-cleaners)
- [Locksmiths](https://dialbox.ca/industries/locksmiths)
- [Appliance Repair](https://dialbox.ca/industries/appliance-repair-technicians)
- [Pool & Hot Tub](https://dialbox.ca/industries/pool-hot-tub)
- [Pest Control](https://dialbox.ca/industries/pest-control)
- [Junk Removal](https://dialbox.ca/industries/junk-removal-services)

### Automotive
- [Auto Repair Shops](https://dialbox.ca/industries/auto-repair-shops)
- [Auto Detailers](https://dialbox.ca/industries/auto-detailers)
- [Car Dealers](https://dialbox.ca/industries/car-dealers)
- [Windshield Repair](https://dialbox.ca/industries/windshield-repair)

### Beauty & Personal Care
- [Hair Salons](https://dialbox.ca/industries/hair-salons)
- [Nail Salons](https://dialbox.ca/industries/nail-salons)
- [Pet Grooming](https://dialbox.ca/industries/pet-grooming)
- [Tattoo Studios](https://dialbox.ca/industries/tattoo-piercing-studios)

### Events & Services
- [Event Planners](https://dialbox.ca/industries/event-planners)
- [Wedding Planners](https://dialbox.ca/industries/wedding-planners)
- [Caterers](https://dialbox.ca/industries/caterers)
- [Florists](https://dialbox.ca/industries/florists)
- [Party Rentals](https://dialbox.ca/industries/party-rentals-supplies)
- [Photographers](https://dialbox.ca/industries/photographers)

### Education & Training
- [Tutors](https://dialbox.ca/industries/tutors)
- [Music Teachers](https://dialbox.ca/industries/music-teachers)
- [Dance Instructors](https://dialbox.ca/industries/dance-instructors)
- [Driving Schools](https://dialbox.ca/industries/driving-schools)

### Business Services
- [Cleaning Services](https://dialbox.ca/industries/cleaning-services)
- [IT Managed Services](https://dialbox.ca/industries/it-managed-services)
- [Marketing Agencies](https://dialbox.ca/industries/marketing-design-agencies)
- [Print Shops](https://dialbox.ca/industries/print-shops)
- [Courier & Logistics](https://dialbox.ca/industries/courier-logistics)
- [Hiring & Staffing](https://dialbox.ca/industries/hiring-staffing-firms)
- [Furniture Repair](https://dialbox.ca/industries/furniture-repair)
- [Refinishing Services](https://dialbox.ca/industries/refinishing-services)

## Competitor Comparisons

- [All Alternatives](https://dialbox.ca/alternatives)
- [vs Rosie](https://dialbox.ca/alternatives/rosie)
- [vs Lucy](https://dialbox.ca/alternatives/lucy)
- [vs Benny](https://dialbox.ca/alternatives/benny)

## Blog Articles

- [Blog Home](https://dialbox.ca/blog) - All articles on AI phone answering

## Frequently Asked Questions

**What is Dialbox?**
Dialbox is an AI-powered business phone system with two core services: a Virtual Receptionist that answers and qualifies inbound calls 24/7, and a Team Phone System that lets your team make outbound calls from your business number. It replaces voicemail, traditional receptionist services, and gives small teams a professional phone presence.

**What's the difference between Virtual Receptionist and Team Phone System?**
Virtual Receptionist handles inbound calls. AI answers, qualifies callers, books appointments, and prioritizes who needs a callback. Team Phone System handles outbound calls. Your team calls from a browser, and your business name shows on caller ID.

**Can my team make outbound calls?**
Yes. Every team member gets a browser-based softphone. Calls show your business name on caller ID, not personal numbers. All calls are logged with full history.

**Does my business name show when we call customers?**
Yes. Outbound calls display your business name on caller ID, so customers actually answer. No more calls from unknown numbers.

**What is missed call text-back?**
When AI can't reach a caller or they hang up, Dialbox automatically sends a follow-up text to recover the lead. This happens automatically with no manual intervention.

**How much does Dialbox cost?**
Plans start at $59 CAD/month in Canada and $41 USD/month in USA. All plans include unlimited inbound call minutes. Team phone lines are $20-25/line with unlimited outbound calling.

**Does Dialbox serve both Canada and USA?**
Yes. Dialbox serves businesses in both countries:
- Canada: https://dialbox.ca
- USA: https://dialbox.us

**What industries does Dialbox serve?**
Dialbox serves 61+ industries including dental, legal, medical, real estate, trades (plumbing, HVAC, electrical), automotive, beauty, events, education, and professional services.

**Is Dialbox compliant with privacy regulations?**
Yes. Dialbox is PIPEDA compliant in Canada, CCPA compliant in the USA, plus TCPA and CASL compliant for messaging. All call data is encrypted and stored securely.

**What integrations does Dialbox support?**
Google Calendar, HubSpot, Salesforce, Calendly, Acuity Scheduling, Square, Microsoft 365, and custom webhooks for any other integration.

**How does appointment booking work?**
The AI checks real-time availability in connected calendars, offers available slots to callers, and books appointments automatically. Confirmations are sent via email or SMS.

**Can Dialbox handle emergency calls?**
Yes. The AI can identify emergency keywords and situations, prioritize urgent calls, and transfer them to on-call staff or provide emergency instructions.

**What is VIP caller auto-transfer?**
Key contacts can bypass AI entirely. When a VIP calls, they're transferred directly to the right person without going through qualification.

**What languages does Dialbox support?**
26 languages including English, French, Spanish, Mandarin, Cantonese, Hindi, Punjabi, Arabic, Portuguese, and more. Real-time language switching during calls.

**Is there a free trial?**
Yes. Dialbox offers a 7-day free trial with unlimited calling to test the service.

## Technical Information

- [Sitemap](https://dialbox.ca/sitemap.xml)
- [Robots](https://dialbox.ca/robots.txt)
- [AI Plugin](https://dialbox.ca/.well-known/ai-plugin.json)

## Contact

- **Email**: hello@dialbox.ca
- **Phone**: (249) 209-5699
- **Canada Website**: https://dialbox.ca
- **USA Website**: https://dialbox.us