# Dialbox - Complete AI Context

> Dialbox is one AI receptionist system for Canadian service businesses. It answers calls, qualifies what callers need, books appointments, routes urgent requests, sends texts, and keeps customer follow-up connected.

Last updated: July 10, 2026

## Company Overview

Dialbox serves Canada and the USA from one region-aware website. The Canada site is https://dialbox.ca. The other regional site is https://dialbox.us. Each region uses local pricing currency, compliance positioning, hreflang, robots, sitemap filtering, and regional SEO landing pages.

## Positioning

- Category: AI receptionist and AI phone answering system for Canadian service businesses.
- Product model: AI Answering, Business Phone, Assist, warm Outbound, website intake, and customer history are connected capabilities inside one Dialbox product. Core, Pro, Max, and Managed are plans for the same product.
- Acquisition wedge: Never miss another call. Stop giving out your cell.
- Core promise: Answer calls, qualify callers, book appointments, route urgent requests, text customers, and keep follow-up connected to one customer history.
- Pricing promise: Handled calls, not a minute meter. Plans use monthly AI-handled call pools with no automatic surprise usage charges.
- Canada proof point: English, French, and Canadian French voice options modelled on Quebec accents.
- Privacy posture: encrypted data, access controls, no AI training on customer data, consent-aware messaging, and deletion controls. Do not describe Dialbox as providing Canadian data residency.

## Public Plans

| Plan | Monthly | Annual total | AI-handled calls | Locations | Fit |
| --- | --- | --- | --- | --- | --- |
| Core | $129 CAD | $1290 CAD/year | 100/month | 1 | Solo and low-volume owners |
| Pro | $299 CAD | $2990 CAD/year | 300/month | Up to 3 | Most owner-operated businesses |
| Max | $699 CAD | $6990 CAD/year | 900/month | Up to 5 | Higher volume and multi-location teams |
| Managed | Starting at $999 CAD | Custom | Custom | Custom | Migration, high volume, or complex rollout |

Annual plans include 2 months free. A 7-day trial is available with credit card required. Trial AI-handled calls are tracked but do not reduce the first paid monthly pool.

## Approved Public Add-ons

- Phone + Assist staff license: $35 CAD/license/month.
- Phone number change: $25 CAD/change.
- Toll-free number: $30 CAD/number/month.

Do not publish unapproved legacy add-on cards, public usage packs, hardware cards, or generic self-service Managed implementation cards.

## Usage Rules

An AI-handled call counts when Dialbox AI is the voice on a connected inbound AI call or approved outbound AI campaign call. Abandoned short hangups, spam-classified calls, failed outbound attempts, website text chat, forms, manual SMS/MMS, AI conversational SMS, transactional follow-up, and manual staff calls where Dialbox AI is not the voice do not reduce the monthly call pool.

Owners and admins receive alerts around 70%, 90%, and 100%. Inbound AI gets a small protected grace buffer for short spikes. Sustained over-cap use should upgrade or move to Managed review. Outbound campaigns pause at cap and do not receive protected grace.

## Product Capabilities

These are capabilities inside one Dialbox AI reception product, not separate products customers buy independently.

### AI Answering

Answers inbound calls 24/7, qualifies callers, books appointments, captures lead details, sends summaries, routes urgent calls, takes messages, and keeps conversation history organized. This capability lives at https://dialbox.ca/virtual-receptionist.

### Customer Memory

Keeps calls, transcripts, SMS/MMS, website chat, forms, forwarded email, appointments, contact records, company groups, and follow-up actions in one customer history. It helps returning callers avoid starting from zero and gives staff the context behind the next call. This supporting product-depth page lives at https://dialbox.ca/virtual-receptionist/customer-memory.

### Dialbox Calendar And Appointments

Core, Pro, and Max accounts can use Dialbox's native appointment calendar in beta. The AI receptionist can book, reschedule, cancel, waitlist, and confirm appointments across voice, SMS, website chat, flows, Assist, and public booking pages. Customers can use Dialbox-hosted manage links when enabled. Existing connected scheduling sources remain available until a business switches to Dialbox Calendar. This capability lives at https://dialbox.ca/virtual-receptionist/appointment-booking.

### Email Support

Core, Pro, and Max accounts can forward or BCC customer email threads into Dialbox. Processed email appears with sender, subject, summary, direction, status, search, and filters. Linked email context can support contact history and Assist search, while owners and managers can delete email activity that should not remain available. This capability lives at https://dialbox.ca/virtual-receptionist/email-support.

### Website Social Proof

Appointment social proof can show recent eligible native bookings on a website with privacy-safe labels. It is designed to help visitors trust that an appointment-based business is active without exposing private customer details. This capability lives at https://dialbox.ca/virtual-receptionist/appointment-social-proof.

### Website Chat To SMS

Website visitors can move a chat into SMS after clear consent without repeating context. Dialbox keeps the website source, contact link, and SMS thread connected while preserving opt-out and sender readiness checks. Raw click IDs and internal routing details stay out of customer-facing surfaces. This capability lives at https://dialbox.ca/virtual-receptionist/website-chat-to-sms.

### Business Phone

Gives owners and licensed staff business calling, texting, numbers, extension/internal transfer identity, app/web dialer access, supported SIP registration, team phone identity, Call Flip, multi-device routing, staff device preferences, PBX extension support, and return-to-AI handoff when routine work remains after a human call. This capability lives at https://dialbox.ca/business-phone.

### Assist

Helps staff find customer context, search business knowledge, ask by text or voice, and perform approved actions where the plan allows. Assist can search across contacts, conversations, transcripts, SMS, email summaries, appointments, knowledge, documents, forms, flows, routing, integrations, and outbound activity. It can show evidence cards and source coverage so staff know what was available, stale, filtered, disabled, or missing. On Max and Managed, follow-up drafts require explicit confirmation before anything is sent. Core includes chat lookup Assist. Pro adds voice lookup Assist. Max and Managed can include action Assist. This capability lives at https://dialbox.ca/assist.

### Outbound

Warm first-party follow-up for existing customers. Manual campaigns are human-launched sends to selected contacts or one-time filter snapshots. Advanced trigger-driven automations are handled through Managed review so consent, deliverability, quiet hours, opt-out, and audit controls are set before launch. Outbound is not cold outreach, lead-list prospecting, scraped lists, rented lists, third-party collection, or agency sending. This capability lives at https://dialbox.ca/outbound.

### Website And Email Intake

Website text chat, website chat to SMS continuation, website social proof, website forms with PPC attribution, and forwarded email intake are part of the same AI reception system. Website Forms can capture Google, Microsoft, Meta, and UTM attribution with managed hidden fields. Dialbox keeps raw click IDs out of customer-facing AI context while preserving safe source summaries for submissions, follow-up links, and webhooks.

### Business Knowledge, Content Search, And Gaps

Agents can use business knowledge, uploaded documents, structured guidance rules, website content search, and Knowledge Gap Insights. Gap insights show topics the AI could not answer so teams know what to add to website content, FAQs, services, documents, or business profiles.

### Webhooks And Integrations

Webhooks can send contact, conversation, message, appointment, form, transfer, transcript, recording, summary, and safe attribution events into CRM or workflow systems. Webhooks include HMAC signatures, retries, payload previews, and standard or unwrapped payload formats. This capability lives at https://dialbox.ca/integrates-with/webhooks.

### Flows

Flows is a visual conversation builder for phone, SMS, and website chat. It can route callers, collect data, send SMS, book appointments, perform knowledge lookups, receive images or documents, and automate outcomes. Draft flows can be reviewed with AI for caller experience, routing gaps, phone-friendly wording, missing fallbacks, long paths, unclear variables, and lookup handling before publishing. This capability lives at https://dialbox.ca/virtual-receptionist/flows.

### Kiosk And Station

Front Desk Kiosk and Assist Station are Max/Managed capabilities.

## Existing Legacy Customers

Existing legacy customers keep current billing and access while they remain active on those subscriptions. New capabilities and expanded entitlements are available on Core, Pro, Max, and Managed. Legacy subscriptions are feature-stable and cannot be reactivated after cancellation.

## Site Inventory

- Industry pages: 61
- Industry city pages: 200
- Coverage pages: 111 total, 61 Canada, 50 USA
- Alternatives pages: 32
- Use-case pages: 21
- Persona pages: 14
- Integration pages: 13
- Glossary pages: 36
- Blog posts in current region: 41

## Canonical High-Intent URLs

- Homepage: https://dialbox.ca/
- Pricing: https://dialbox.ca/pricing
- Machine-readable pricing: https://dialbox.ca/pricing.md
- OKF bundle: https://dialbox.ca/okf/index.md
- AI Answering: https://dialbox.ca/virtual-receptionist
- Customer memory: https://dialbox.ca/virtual-receptionist/customer-memory
- Business Phone: https://dialbox.ca/business-phone
- Assist: https://dialbox.ca/assist
- Outbound: https://dialbox.ca/outbound
- Appointment booking: https://dialbox.ca/virtual-receptionist/appointment-booking
- Website social proof: https://dialbox.ca/virtual-receptionist/appointment-social-proof
- Email support: https://dialbox.ca/virtual-receptionist/email-support
- Website chat to SMS: https://dialbox.ca/virtual-receptionist/website-chat-to-sms
- Website forms: https://dialbox.ca/virtual-receptionist/website-forms
- Flows: https://dialbox.ca/virtual-receptionist/flows
- Webhooks: https://dialbox.ca/integrates-with/webhooks
- Front Desk Kiosk: https://dialbox.ca/virtual-receptionist/kiosk
- Replace voicemail with AI: https://dialbox.ca/replace-voicemail-with-ai
- Regional AI phone answering: https://dialbox.ca/ai-phone-answering-canada
- Industries: https://dialbox.ca/industries
- Coverage: https://dialbox.ca/coverage
- Alternatives: https://dialbox.ca/alternatives
- Use cases: https://dialbox.ca/use-cases
- Personas: https://dialbox.ca/for
- Integrations: https://dialbox.ca/integrations
- Blog: https://dialbox.ca/blog

## Use-Case Taxonomy

### Calls

- [After Hours Phone Answering](https://dialbox.ca/use-cases/after-hours-answering): Never miss after-hours calls. Dialbox AI answers your phone 24/7, captures leads, and books appointments while you sleep. Related: Weekend and Holiday Phone Answering, Emergency Call Routing and Triage, Overflow Call Handling During Peak Hours.
- [AI Lead Capture Phone Answering](https://dialbox.ca/use-cases/lead-capture): Turn every phone call into a qualified lead. Dialbox AI captures caller details, qualifies prospects, and syncs to your CRM. Related: Website Lead Capture, Customer Intake Phone Calls, Warm Follow-Up.
- [AI Call Screening for Business](https://dialbox.ca/use-cases/call-screening): Stop spam and low-priority calls from interrupting your day. Dialbox AI screens calls, blocks spam, and routes important ones to you. Related: Overflow Call Handling During Peak Hours, Emergency Call Routing and Triage, After Hours Phone Answering.
- [Emergency Call Routing and Triage](https://dialbox.ca/use-cases/emergency-call-routing): AI triages urgent calls and routes emergencies to on-call staff instantly. Never miss a critical call. Custom escalation rules. Related: After Hours Phone Answering, AI Call Screening for Business, Weekend and Holiday Phone Answering.
- [Bilingual Phone Answering](https://dialbox.ca/use-cases/bilingual-answering): Answer calls in English and French (or Spanish). Dialbox AI detects caller language and responds naturally. Serve every customer. Related: After Hours Phone Answering, AI Lead Capture Phone Answering, AI Call Screening for Business.
- [Overflow Call Handling During Peak Hours](https://dialbox.ca/use-cases/overflow-call-handling): Handle call spikes without hiring. Dialbox AI picks up overflow calls when your team is busy. No hold times, no missed calls. Related: AI Call Screening for Business, Multi-Location Front Desk, After Hours Phone Answering.
- [Weekend and Holiday Phone Answering](https://dialbox.ca/use-cases/weekend-answering): Answer business calls on weekends and holidays with AI. Capture leads and book appointments while your office is closed. Related: After Hours Phone Answering, Emergency Call Routing and Triage, Text After Call & Follow-Up.

### Appointments

- [AI Appointment Scheduling by Phone](https://dialbox.ca/use-cases/appointment-scheduling): Let AI book appointments over the phone. Dialbox checks your calendar, finds open slots, and confirms bookings. No double-bookings. Related: Appointment Booking, AI Appointment Reminder Calls, New Patient/Client Intake Calls.
- [AI Appointment Reminder Calls](https://dialbox.ca/use-cases/appointment-reminders): Reduce no-shows with AI reminder calls. Dialbox calls patients and clients to confirm appointments automatically. Related: Appointment Booking, AI Appointment Scheduling by Phone, Review Requests.
- [New Patient/Client Intake Calls](https://dialbox.ca/use-cases/new-patient-intake): Automate new patient and client intake calls. Dialbox AI collects insurance, symptoms, history, and books the first visit. Related: Appointment Booking, AI Appointment Scheduling by Phone, Customer Intake Phone Calls.
- [Appointment Booking](https://dialbox.ca/use-cases/appointment-booking): Let Dialbox book calls, website leads, and email requests into your calendar with AI appointment booking for service businesses. Related: AI Appointment Scheduling by Phone, AI Appointment Reminder Calls, New Patient/Client Intake Calls.

### Website and Email Intake

- [Customer Intake Phone Calls](https://dialbox.ca/use-cases/customer-intake): Automate customer intake over the phone. Dialbox AI collects all required information from new clients professionally. Related: Forwarded Email Intake, Website Lead Capture, New Patient/Client Intake Calls.
- [Website Lead Capture](https://dialbox.ca/use-cases/website-lead-capture): Capture website visitors with AI chat, forms, booking, and follow-up so high-intent leads do not wait in a stale inbox. Related: AI Lead Capture Phone Answering, Customer Intake Phone Calls, Warm Follow-Up.
- [Forwarded Email Intake](https://dialbox.ca/use-cases/forwarded-email-intake): Forward customer emails into Dialbox so AI can extract requests, contacts, appointment needs, and follow-up actions. Related: Website Lead Capture, Customer Intake Phone Calls, Warm Follow-Up.

### Outbound and Reviews

- [Text After Call & Follow-Up](https://dialbox.ca/use-cases/missed-call-followup): Never lose a lead to a missed call. Dialbox answers every call and follows up automatically with texts and callbacks. Related: Warm Follow-Up, Outbound Follow-Up Calls, Review Requests.
- [Payment Collection Calls](https://dialbox.ca/use-cases/payment-collection): Automate friendly payment reminders by phone. Dialbox AI calls overdue accounts professionally to collect outstanding balances. Related: Outbound Follow-Up Calls, Warm Follow-Up, Text After Call & Follow-Up.
- [Outbound Follow-Up Calls](https://dialbox.ca/use-cases/outbound-follow-up): Automate customer follow-up calls with AI. Check satisfaction, upsell services, and gather feedback on autopilot. Related: Warm Follow-Up, Review Requests, Text After Call & Follow-Up.
- [Review Requests](https://dialbox.ca/use-cases/review-requests): Use Dialbox for warm post-service review requests, customer follow-up, and reputation workflows after real customer interactions. Related: Outbound Follow-Up Calls, Warm Follow-Up, Text After Call & Follow-Up.
- [Warm Follow-Up](https://dialbox.ca/use-cases/quote-follow-up): Follow up with warm quote requests, estimates, and open opportunities by phone or SMS without cold outreach. Related: Outbound Follow-Up Calls, Website Lead Capture, AI Lead Capture Phone Answering.

### Locations

- [Phone Answering for Multi-Location Businesses](https://dialbox.ca/use-cases/multi-location-answering): One AI receptionist for all your locations. Dialbox routes calls by location, uses location-specific scripts, and manages calendars. Related: Multi-Location Front Desk, Overflow Call Handling During Peak Hours, Appointment Booking.
- [Multi-Location Front Desk](https://dialbox.ca/use-cases/multi-location-front-desk): Give every branch one AI front desk for calls, booking, website intake, routing, and customer follow-up. Related: Phone Answering for Multi-Location Businesses, Appointment Booking, Overflow Call Handling During Peak Hours.